Ather Energy Limited - Ather Rizta S Delivered with Defects and Missing Pro Pack

On ** October ****, I purchased a brand-new Ather Rizta S (Siachen White) from an authorised Ather dealer based in Jammu, with delivery committed at Udhampur, Jammu & Kashmir. I paid the full amount for the scooter, an additional ₹*,*** as transportation/handling charges, and ₹**,*** for the Ather Pro Pack, which was promised to be active at the time of delivery.

However, the delivery itself raised serious concerns. At the time of handover, the scooter already displayed **.* km on the odometer, which clearly indicates that the vehicle had been used or driven before delivery, despite being sold as brand new. Additionally, the left side body panel appeared repainted, suggesting prior damage or repair that was never disclosed. Immediately upon delivery, the scooter entered “Low Power Mode”, displayed system error messages, and became practically unusable from day one.

Over the next several days, I repeatedly contacted the dealer and Ather customer support seeking help. Instead of a solution, I received contradictory explanations and repeated assurances with no actual resolution. Due to the scooter being unusable, it had to be towed to the authorised Ather service centre in Jammu. The scooter remained there for more than one week, during which no clear diagnosis, written service report, or permanent fix was provided. The service centre repeatedly cited internal technical limitations and was unable to resolve the issue.

Even after this extended service period, the scooter was returned without a proper solution. The Ather Pro Pack, for which ₹**,*** was paid, remained inactive, making multiple advertised features unavailable. The service team directed me to the sales team, the sales team redirected me to higher authorities, and escalation support provided instructions that were not technically feasible given the scooter’s condition. This continuous blame-shifting between departments caused significant frustration and distress.

In addition to these problems, essential accessories promised at the time of sale — a helmet and a spare key — were never provided. Despite repeated follow-ups, these basic items are still pending.

As a result of this entire episode, I have suffered direct financial loss, including the cost of an unused digital Pro Pack, transportation charges, towing expenses, and repeated travel and communication costs. More importantly, I have suffered severe mental harassment, loss of time, and stress due to constant follow-ups, unfulfilled promises, and the inability to use a brand-new vehicle as intended. What should have been a smooth purchase turned into a prolonged and exhausting ordeal.

Despite multiple complaints, escalations, and service visits, the issues remain unresolved. The overall experience reflects poor service quality, lack of accountability, and disregard for customer trust, which is especially concerning for a premium electric vehicle brand.