WWW WISH COM - ASKED FOR REFUND AND CUSTOMER SUPPORT BLOCKED ME

I ordered * items (*T-shirts and * Tab) on **th december **** with

Order #: **c*db*ac******f*acb**a*

and both items were supposed to deliver before *th February ****.

One of the item that is T-shirt got delivered on **th January ****, but Tab could not be delivered till date, however I contacted customer support to deliver at least the TAB via proper post /delivery method (Screen shot attached), but they send the same via Wishpost, I tried to contact local post office for delivery they refused and said we can't track as the delivery medium is ordinary.

Now when I tried to contact customer support for refund they blocked me ask for submission of my photo ID card, I send that too for * times and asked to wait * days, Is this your refund policy that when ask for refund for undeliverable item you will block the user to contact customer support "or" you blocked the user because you are going to stop doing business in India and want to grab hard earned money of others.
It is really Pathetic and unacceptable.
I need my refund immediately for my undelivered TAB
Amaan Shafiq Shah
Srinagar, JK