Label Suit Com - Amount not refunded incomplete and damaged order received

Order number: LS************

Ordered two suits, one was asked for refund but the person who owns this brand is now denying working there or having accepted my order. I have order details + call logs of having spoken to her where she told me she will refund the amount. However, now she's denying that this brand even exists. The order received is of one suit of terrible quality, with missing items. The second suit refund has not been made. There is no social page/ way to track the company.