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Thrillophilia - Amount not refunded from Thrillophilia

Ravi filed complaint against Thrillophilia on Aug 16, 2019

The mail is regarding the issue of refund from Thrillophilia- online tour booking site. I have booked Trekking package for * members on **th July **** for the date of trekking **th August ****. On August **th **** after we call multiple times to know the status of the trip they sent mail that saying your trip is cancelled. Money is not going to refund but within * year of time, I can book other trips.
My problem here is I have booked with Rs *****/- and almost ** days before for * members. On the last * days, they cancelled the trip and saying not going to refund. The trip is cancelled by them not by me and I have checked with local organizers of the trip, even they didn't receive money. Where is my money went then and is this kind of online money laundering? Please help me to get my money back.
Booking details of Thrillophilia:
Rs: *****/- including GST
Booking date: **th July ****
Travel date: **th August ****
Name: Ravi
Units: * Adults
PNR: YJFSU*
Place of the trek: Kudremukh Trek, Chikmagalur

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Thrillophilia

24

Total Complaints

10

Total Resolved

41.67%

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