Jio Comnication - Amount not refunded from JioFiber

Dear Sir / Madam,

I requested for Jiofiber connection which was rejected due to incompleted or mismatch in documentation process and I got received msg for refund of the amount within ** days but still amount not credited to my account hence request you to help on urgent basis.

Message - * (**th Nov **** @ **:** PM)

Thank you for choosing JioFiber. The Order Number for your JioFiber connection is NO****FQBFZB and your JioFixedVoice number is +************.
Payment receipt has been sent to your registered email id. You will shortly receive a notification with the appointment date and time of installation.
Click http://tiny.jio.com/trackorder to track Order status.
For any queries or support, you may contact us on ***********.
Enterprise customers can reach us at businesscare@jio.com or call us at ***********.

Message - * (**th Nov **** @ **:** PM)

We regret to inform you that your application for JioFiber connection having JioFixedVoice Number +************ could not be processed due to incomplete or mismatched information. Kindly contact the same sales executive/Jio store/retailer to re-submit your application along with POA/POI documents.
In case you have made any payment at the time of applying for the connection, it will be automatically refunded to the source account within ** days.