Phonepe - Amount not credited

Am amount transferred ***** from yes bank to canara bank account through PhonePe app on **/**/****. But amount didn't credited to receiver bank and in debited account amount also deducted. Ofter that I raised complaint like despute form. Ofter * week again I checked receiver bank and debited bank balance but amount didn't refunded. Then again I meet the bank superior they told i sent money to receiver bank go check ofter that again check the receiver bank amount not credited. Uff ** days over still am sufferd for money I need emergency money for medicines. everyday play with me am Fully disappointed . I don't want this phone pe app enough this app..... Am I trouble they are all didn't understand. ** days over but didn't resolve my problem. Tooo much Time I talking with costomer care team and chatting no use please solve my problem.