travelook in - Amount deducted from account not refunded

Dear Support,

Please treat this email as the gentle and urgent reminder.



On Thu, Oct *, ****, **:** AM Raj Aryan <rajaryanmedia@gmail.com> wrote:
Dear Sir/Madam,

Your agent said that on my special case he will doing needful to credit my amount in the my wallet so that I can re booked the ticket since I am in emergency.He asked me to wait for * to * hours the amount will be credited. if you want I have the proof of that to share with you.It's matter of life and death I have to travel any how but since I have used your service so facing this trouble.I want you to refund my amount immediately in whatever source since I have to booked the ticket again.

I'm eagerly awaiting your response.



On Thu, Oct *, ****, **:** AM support travolook <support@travolook.in> wrote:
Dear Customer,



Greetings from Travolook.in!





This email is regarding your booking reference number : REF*********



We apologize for the inconvenience caused to you.



This is to inform you that your reservation was cancelled due to an operational reason .



Refer to your discussion with our agent dated **-Oct-****.Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within **-** working days (excluding Saturday, Sunday and Gazetted holiday)..



Your patience in this regard will be highly appreciated.





The refund shall be as per the policy.





For immediate assistance please call ****-***-****.

To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on ****-***-****.

In case of any queries, please mail us at support@travolook.in



NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source.





Considering the COVID-** situation, different state governments have laid out their respective protocols for passengers arriving at their airports. Before you travel, make sure to read and understand the complete guidelines of the city/state you are travelling to and comply with the same so as to ease your travel plans.





Regards

Neha

Support Team

**** *******

www.travolook.in

On Wed, * Oct **** at **:**, Raj Aryan <rajaryanmedia@gmail.com> wrote:
Dear Sir/Madam,

I'm writing to inform you that I had a word with the customer Care today said that he will be refunding my money in the wallet account in * hr since I requested that I have to travel since it's an emergency I don't have money left for another ticket booking.

Now it's more than * hr I repeatedly checking my wallet to book the ticket but it's not there.I request you to please ensure at the earliest.