Apple iPhone 16 Pro Max Desert Titanium 256 GB - Amount deducted but order not placed

I am writing to raise a serious concern regarding a failed transaction on your platform.

On **nd September ****, at approximately **:** PM, I made a payment via my HDFC Bank account to purchase an iPhone ** Pro Max on Flipkart. The transaction was processed, and the amount was successfully debited from my account. However, no order was placed, and I have not received any confirmation from your end.

Here are the transaction details for your reference:

Order ID: OD*****************

Transaction Reference ID: ************

Transaction Date & Time: **nd September ****, **:** PM

Bank: HDFC Bank

Amount: ******/- (one hundred thousand forty-eight rupees only)

Despite the amount being deducted, there has been no refund initiated to date, nor any explanation provided by Flipkart. This is highly disappointing and unprofessional, especially for a reputed platform.

I request you to investigate this matter on an urgent basis and initiate an immediate refund to my original mode of payment. If the issue is not resolved promptly, I will be forced to escalate this further to the banking ombudsman and consumer grievance forums.