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Citymall - Amount deducted but order not completed

RAJEEV filed complaint against Citymall on Oct 2, 2021


I have ordered for product dated on **-Sept-**** for rupees of ***/-
When I was ordering the said amount was debited from my HDC CARD but the order was not successful. At that time a pop up appear " your amount will be refund within *-* days"

I also raise a request for the same through mobile app, but till today my refund Is pending.
Already **-days has been gone but nothing is done for my refund.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Citymall

4

Total Complaints

3

Total Resolved

75.00%

Consumer Satisfaction

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