Loading...
Debjyoti Mukherjee filed complaint against Airtel Broadband on Nov 8, 2025
This is to raise a serious grievance against Airtel Broadband for unfair early termination of a prepaid annual broadband plan and unauthorised deduction of OTT (Amazon Prime) charges.
In early ****, I renewed my *** Mbps annual plan for one full year at a discounted price of ₹**,***. The plan clearly included Amazon Prime, ZEE*, and other OTT subscriptions as bundled benefits, reflected in the Airtel Thanks App at the time of renewal. The payment was made in advance, and all OTT rewards were successfully activated under the “Rewards” section.
Now, Airtel has informed that my plan will end prematurely in December ****, *–* months before the original end date (March ****). Their justification is that they are deducting the Amazon Prime fee from my prepaid payment, despite it being a bundled benefit included in the plan.
Additionally, past complaints (such as regarding ZEE* access) were auto-closed without resolution, showing poor customer grievance handling.
This amounts to plan misrepresentation, breach of commitment, and unfair trade practice.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
I am complaining about broadband/wifi service which is not working properly since last **-** days but Airtel is not responding properly. After several escalations on Airtelapp &so much calls with Airtel customer car...
Its been * weeks we are facing frequent interruption on our airtel broadband. Me and my wife are working from home so we mostly rely on wifi but due to the outage our work is getting impacted. I called customer car...
Ordered for airtel broadband but manager informed service not available in particular area. If service not available why did they get money...? Its been more than * months but still not refunded. Poor response from ...
I order airtel broadband connection. Airtel representative came and explain the benefits of broadband plans . So I choose * year plan worth ***** rs. ( I paid in advance )in which I was promised to get ott apps like...
My connection is lost since * days and technician has also visited they denied they can't do anything in this and asked me to close my connection. The same thing they initiated to customer care also still airtel rep...