Cheaptickets Co In - Air Ticket Amount not refunded since 23 Jul 2020 by Cheapticket

*/ Air ticket booked through Cheapticket on ** Nov **** for * Apr **** travel vide E Ticket Booking ID ********

*/ India went into Lockdown in March, travel ban and so on which lead to no flights from Turkish Airline

*/ I took Vande Bharat Air India flight & travelled to my destination as required

*/ On ** June **** I requested Cheapticket to check if full refund can be received else keep this as an open ticket. Informed that get the ticket cancelled only if FULL REFUND is given.

*/ In the meantime sent several tweets to Turkish Airline but no answers to me, similar service given by Cheapticket no update to me om my request.

*/ Airline refunded (full amount as informed by Turkish Airline) amount to Cheap ticket on ** July ****. (See attached email from Tukish Airline) . I had no information for this, even the Cheapticket does not have this information.

*/ Since I migrated to Canada , got busy in settling down with new job etc etc., could not do follow up as ticket was kept open as per my understanding made by Cheap Ticket & Turkish Airlines

*/ Started following up again. On ** Dec ****, Cheapticket asked me to check directly with Airline and expressed inability to help further. Not knowing themselves that ticket has been refunded to them already.

*/ On my insistence & giving them a proof of Make My Trip case where they fully cooperated to get a full refund from another airline for travel of my parents , cheapticket agreed to check my case with Turkish Airline

**/ Again different members from support team started replying on my emails & communication went haywire as everytime new member takes up and started asking similar questions. Fed up with the response & way of communication , I started chasing Turkish Airlines closely on phone calls in India & Turkey. Got directed to Turkish Airline India sales office. Sent them an email & got to know that ticket was already refunded on ** July ****.

**/ Asked Cheap Ticket that why I was not informed of my refund in the month of July **** itself, received no clear answers. Rather they requested me to share Bank Details to refund the amount.

Till now they have not cleared me what amount will be refunded and i want amount to be refunded with interest cost for * months