Rapido bike - Agents demanded toll money and ruined my parcel

Parinitha g kamath filed complaint against Rapido bike on Mar 30, 2022

This has been the worst experience in my professional/business life, for the past * years I have been baking and sending delivers and recently started using Rapido.

The delivery agent DEMANDED TOLL MONEY when I refused it he asked the customer as well to pay multiple times and then when refused the agents dropped all bags deliberately or else how would you explain them all being torn and messed up i had to BAKE AGAIN send the parcel again.

It cost me Rs. **** and delivery cost of Rs. ***

after talking to the Rapido customer care I was assured that i would be compensated for the loss and Rs. *** is not good enough, I WANT A REFUND AND LOSS COMPENSATION OF Rs.**** in CASH.

I demand my compensation, i have been a loyal customer i wont bare the loss made by your agent deliberately.

Complaint ticket Number : ********

I have photos of the parcel received

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Rapido bike

Total Complaints

Total Resolved

70.69%

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