HITACHI A.C - AC NOT COOLING

day. I myself am the owner of a window ac of your brand in the Name of Mrs. Sweta Singh(My Wife).When on the AC for use recently found the issue with cooling so I reported the same to the service center. The service engineer visited and said there is a issue with the condenser As per your owner manual Page No ** Fig No * the installation done by you and due to the installation not done by your SOP so maximum time I feel to do the service. I felt some vibration in the machine I reported the same to the service centre they came on May **** and serviced my machine and said that the vibration is normal but I was not satisfied with the answer. As per the warranty norms of Johnson Controls-Hitachi Air Conditioning India Pvt Ltd. there is warranty on compressor excluding wear and tear parts i.e capacitor , rubber parts. the warranty will be ** months. As per your warranty policy this is whole and sole parts are under warranty as per warranty manual. As per your warranty policy condenser and pipe is not a wear and tear part so request you to the authorised service centre and manufacture to replace my part as per your estimate under warranty. As per your guideline after leakage of AC gas I informed your call center within ** hou. As per your service engineer he also know my concern that he know about that there is some defective issues in your component that I remarks him when he visit my home to do the service in previous visit May ****. But this is fully your manpower issue he not diagnosis properly and after few months ac gas was leakage from the Component.

Dear Mr. Singh,



This email is with reference to your complaint for Hitachi make Window Air Conditioner purchased dated **/**/****.



Please accept our sincere apologies for the inconvenience you may have experienced.



Based on your complaint, a technician had visited at your premises and further the unit was taken to the workshop on **/**/**** for the further checkup of the unit.



In the workshop it was found that there is issue with the condenser coil which needs to be replaced.



We would like to inform you that as your unit is out of warranty, as per the standard company terms and conditions, the coil replacement will be done on chargeable basis only.



However, considering your case as a special one and as a onetime goodwill service gesture, we will replace the condenser coil on FOC basis.



Below is the final estimation of the required work after waiving off the coil amount:



Sr. No.

Particular

Amount

*

Coil replacement and gas charging cost

****

*

Transportation

***

*

Jet pump service

***



Total

****



The same was informed to you by the service team on call.



With this mail we would like you to consider this as our final stand as this is the best we could offer.



Requesting you to provide your consent on the said offer to close the matter at the earliest amicably.



We hope you understand our stand and looking for your cooperation.



Assuring the best of services in future.



With Best regards,

Manager Service

Johnson Control- Hitachi Air Conditioning India Limited



Sent: ** March **** **:**
To: jch-india-managerservice <manager.service@jci-hitachi.com>
Subject: Escalated To - Manager Service - SWETA SINGH - ***********



Hitachi

Cooling & Heating

Hi ,Manager Service,

A customer has escalated his/her complaint on “Connect to Management”, the details for the same are as mentioned below.

Complaint no: ***********

Name: SWETA SINGH

Email: anupsingh.****@gmail.com

Mobile no: **********

City: JAMSHEDPUR

State: JHARKHAND

Grievances:

day. I myself am the owner of a window ac of your brand in the Name of Mrs. Sweta Singh(My Wife).When on the AC for use recently found the issue with cooling so I reported the same to the service center. The service engineer visited and said there is a issue with the condenser As per your owner manual Page No ** Fig No * the installation done by you and due to the installation not done by your SOP so maximum time I feel to do the service. I felt some vibration in the machine I reported the same to the service centre they came on May **** and serviced my machine and said that the vibration is normal but I was not satisfied with the answer. As per the warranty norms of Johnson Controls-Hitachi Air Conditioning India Pvt Ltd. there is warranty on compressor excluding wear and tear parts i.e capacitor , rubber parts. the warranty will be ** months. As per your warranty policy this is whole and sole parts are under warranty as per warranty manual. As per your warranty policy condenser and pipe is not a wear and tear part so request you to the authorised service centre and manufacture to replace my part as per your estimate under warranty. As per your guideline after leakage of AC gas I informed your call center within ** hou. As per your service engineer he also know my concern that he know about that there is some defective issues in your component that I remarks him when he visit my home to do the service in previous visit May ****. But this is fully your manpower issue he not diagnosis properly and after few months ac gas was leakage from the Component.



© **** JOHNSON CONTROLS - HITACHI AIR CONDITIONING COMPANY





Dear Mr. Singh,



This email is with reference to your complaint for Hitachi make Window Air Conditioner purchased dated **/**/****.



Please accept our sincere apologies for the inconvenience you may have experienced.



Based on your complaint, a technician had visited at your premises and further the unit was taken to the workshop on **/**/**** for the further checkup of the unit.



In the workshop it was found that there is issue with the condenser coil which needs to be replaced.



We would like to inform you that as your unit is out of warranty, as per the standard company terms and conditions, the coil replacement will be done on chargeable basis only.



However, considering your case as a special one and as a onetime goodwill service gesture, we will replace the condenser coil on FOC basis.



Below is the final estimation of the required work after waiving off the coil amount:



Sr. No.

Particular

Amount

*

Coil replacement and gas charging cost

****

*

Transportation

***

*

Jet pump service

***



Total

****



The same was informed to you by the service team on call.



With this mail we would like you to consider this as our final stand as this is the best we could offer.



Requesting you to provide your consent on the said offer to close the matter at the earliest amicably.



We hope you understand our stand and looking for your cooperation.



Assuring the best of services in future.



With Best regards,

Manager Service

Johnson Control- Hitachi Air Conditioning India Limited



Sent: ** March **** **:**
To: jch-india-managerservice <manager.service@jci-hitachi.com>
Subject: Escalated To - Manager Service - SWETA SINGH - ***********



Hitachi

Cooling & Heating

Hi ,Manager Service,

A customer has escalated his/her complaint on “Connect to Management”, the details for the same are as mentioned below.

Complaint no: ***********

Name: SWETA SINGH

Email: anupsingh.****@gmail.com

Mobile no: **********

City: JAMSHEDPUR

State: JHARKHAND

Grievances:

day. I myself am the owner of a window ac of your brand in the Name of Mrs. Sweta Singh(My Wife).When on the AC for use recently found the issue with cooling so I reported the same to the service center. The service engineer visited and said there is a issue with the condenser As per your owner manual Page No ** Fig No * the installation done by you and due to the installation not done by your SOP so maximum time I feel to do the service. I felt some vibration in the machine I reported the same to the service centre they came on May **** and serviced my machine and said that the vibration is normal but I was not satisfied with the answer. As per the warranty norms of Johnson Controls-Hitachi Air Conditioning India Pvt Ltd. there is warranty on compressor excluding wear and tear parts i.e capacitor , rubber parts. the warranty will be ** months. As per your warranty policy this is whole and sole parts are under warranty as per warranty manual. As per your warranty policy condenser and pipe is not a wear and tear part so request you to the authorised service centre and manufacture to replace my part as per your estimate under warranty. As per your guideline after leakage of AC gas I informed your call center within ** hou. As per your service engineer he also know my concern that he know about that there is some defective issues in your component that I remarks him when he visit my home to do the service in previous visit May ****. But this is fully your manpower issue he not diagnosis properly and after few months ac gas was leakage from the Component.



© **** JOHNSON CONTROLS - HITACHI AIR CONDITIONING COMPANY