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Dinesh Gagrani filed complaint against Voltas 1.5 Ton 3 Star Split Ac on May 8, 2023
Hi,
I am writing this to raise concern regarding experience I recently had with voltas customer support. I raised a complaint that my AC is not cooling properly after the technician has done complimentary AC service ( product is already under warranty).
Technician visited my place yesterday but he didn't checked outdoor unit properly as he did not have a device to check pressure/ if there was a gas leakage. Not sure why they didn't bring equipments when the complaint registered is for Gas leak only. Today I tried to call him, but he told me that he can't visit today. Also not getting any proper response from Bharuch service centre. (JAY REFRIGERATION).
It's been a month since this complaint has been registered and not addressed yet. Service centre ( Jay Refrigeration Centre, Bharuch) not even bothered to pick the calls. Wants to highlight this to senior folks at Voltas.
From last * weeks, didn't even getting complaint status. Everytime customer support says "you issue will be resolved in **hrs to ** hrs"
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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