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Voltas 1.5 Ton 3 Star Split Ac - AC not cooling Unnecessary delay

Dinesh Gagrani filed complaint against Voltas *.* Ton * Star Split Ac on May 8, 2023

Hi,

I am writing this to raise concern regarding experience I recently had with voltas customer support. I raised a complaint that my AC is not cooling properly after the technician has done complimentary AC service ( product is already under warranty).

Technician visited my place yesterday but he didn't checked outdoor unit properly as he did not have a device to check pressure/ if there was a gas leakage. Not sure why they didn't bring equipments when the complaint registered is for Gas leak only. Today I tried to call him, but he told me that he can't visit today. Also not getting any proper response from Bharuch service centre. (JAY REFRIGERATION).
It's been a month since this complaint has been registered and not addressed yet. Service centre ( Jay Refrigeration Centre, Bharuch) not even bothered to pick the calls. Wants to highlight this to senior folks at Voltas.
From last * weeks, didn't even getting complaint status. Everytime customer support says "you issue will be resolved in **hrs to ** hrs"

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Complaint Status

Resolution Demanded:

Replace / Fix problem

Damages for loss and agony

Voltas 1.5 Ton 3 Star Split Ac

20

Total Complaints

9

Total Resolved

45.00%

Consumer Satisfaction

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