Pohunch Online Store - Absence of details for online order for purchase of 200 grams of FERRERO ROCHER Chocolate on payment

I placed an order on **.**.**** for online supply of *** grams of FERRERO ROCHER Chocolate. But on successful payment of Rs ***/- as its cost; as confirmed from the available statement of my IDBI Bank account showing the debit of the amount with Transaction Id as UPI/************/POUNCHON LINESTORE, no updated report on the present position of the order could be found as the “no order” status was found on the website and no message was received from the company as well on successful payment thereof.
In my anxiety to be confirmed that my order has been successfully placed, I made several emails to the company recognised email Ids like “Consumercare@pohunch.com, Support@pohunch.com” apart from making complaints to the facebook account & WhatsApp no. ********** of the company as shown on its webportal. But in all cases no report could be sent because of failure of delivery of emails and apparent non-existence of the WhatsApp no. and getting no reply from the facebook account after complaint was lodged through facebook.
All the accounts found from the website of Pohunch.com appear to be fake or deactivated/blocked. As such, the possibility of being cheated by the company is not ruled out.
I like to get the supply or money refunded to my account.