UREKA FORBES AQUAGUARD BHUBANESWAR - 15 days Harassed and bound me to pay the amount without attend complain

my Aquaguard water purifier ** year AMC period is valid up to **.**.****. ** days before the expire of my Aquaguard AMC, the water purifier not worked. immediately i had booked a complain request by SMS and received request number. then ** times talked to customer care executives for escalate the complain. after ** days mental Harassed, they bound me to pay the amount without attend complain. I has paid the amount for renewal the AMC. After that they attend my case.