Vodafone Idea Vi - Shopping transaction failed misclassified as recharge case reopened after followup

I had initiated a shopping transaction via Vi (Vodafone Idea) worth ₹***. The amount was successfully debited, but I did not receive any confirmation or service. Vi customer care misclassified my complaint as a recharge issue and closed the case without proper review. After my follow-up email, Vi reopened the case (Ref: BHR-V***********) and committed to resolving it within ** hours. This is not just about ₹***—it’s about accountability and proper grievance redressal.

**Key Points:**
- Transaction failed, no confirmation received
- Complaint misclassified as recharge issue
- Case closed prematurely
- Follow-up email led to case reopening
- Awaiting resolution within ** hours
- Mental stress and time loss due to poor support
- Demand: Refund + Apology + Compensation