Snow Region Tours Private Limited - Redbus faulty bus rash drive harassment life threat to passengers

It has been a horrifying experience by booking a bus on Red Bus. I have booked tickets on Red bus from Jawalaji to Delhi by "Snow Region Tours & Travels" on **th Nov.. It has been the most pathetic experience ever. A lot of life-threatening negligence mistakes were committed by the "Red Bus" & "Snow Region" as well:

*. I booked for the Volvo semi sleeper bus ( Bus No. HR**C****, PNR: TS******************ICRE/*****/Bir-Delhi M/Benz). The Bus was not at all the bus we have seen in the pictures available on app.
They had shown a different bus and sent a different one. The bus was an old Volvo, totally worn out, seats and buttons were not at all functional.

*. The bus sent to us on route was dysfunctional and driver himself confirmed this. The bus felt like a worn out roadways and the seats were broken and very uncomfortable. You can have this bus for most pathetic experience of road tripin your life. When on road, it felt like a complete bus was shaking on each turn driver made.

*. The Driver was more like a Truckdriver sent in disguise. He was driving damn rash and was almost caught by the cops on road for talking on phone while driving. When other passengers asked him to drive carefully, he just ignored and said that bus is not okay and hence he can't do anything. He was rash driving for a whole journey of about ** hrs and so the passengers had to go through all this pain for such long hours.

*. Driver was completely unaware of the pickup and drop off locations.We have to update him each time.

*. When asked to "Snow Region Tours" , they are again bigger morons as they denied any bus on this route (Bravo! You don't know where your buses are.Thank god we have got the M-Tickets).

*. Red Bus authorities also avoiding the issue. More than ** hours passed, no response from their team. (Complaint No.********)

PS: Travel with Snow Region at your own risk. Don't ever book through Red Bus, they are not liable for any mishappening if it occurs.

Trust me there is no resolution to any of your complaints or misconducts by bus authorities. Don't get cheated by the false commitments they make. Their policy is just to get the money in and no policies are been made for the safety of passengers. They might go in hell after making the payment.

I would like Red bus to issue a refund for the trip and banned the bus until it passes the standards of transport for such long trips so that other people might escape such mishappenings. You can take the testimony of other passengers boarded the same bus and take strict action against service providers.