Zenmo - Received Poor Quality and Misleading Product Refund Denied by Seller
Mohd Sharib filed complaint against Zenmo on Oct 28, 2025
I ordered a wrist watch from ZENMO] Order ID:#***** on **-**-**** or ₹ **** The product delivered is of very poor quality and completely different from the description and pictures shown on the website.
I immediately contacted the seller within * days, as mentioned in their refund policy, and shared photos of the received item. However, the seller refused to provide a refund and offered only a replacement or another product.
The website also has no customer care number and has stopped replying to my emails, which makes it impossible to communicate further.
I have attached screenshots of the website, refund policy, email communication, and product images as proof
I request Voxya and the concerned authorities to help me get a full refund of ₹ **** and take necessary action against the seller for misleading consumers.
Thousands of customers like you have trusted Voxya to resolve their issues
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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