com - Product not yet delivered

------This is the mail I have sent to the support team but still no response----
Dear Team,

With due regard and respect, I want to share my story and experience with you.
On Friday Night, I met a delegate of yours who offered Samasung s* plus at reasonable price of ***** on OLX. Upon agreeing he said that I would have to make an advance payment of **** rs and as remaining ** percent would be COD,also mentioning that I would be provided with DTDC cart number to track the product(LIE!!).
I agreed, and transferred **** on the below account number(refer below in the mail) by the name Vijay(Seems authentic as it is Paytm account which needs KYC and can be easily tracked in case of any malicious activity) , who seem to be the HOD of Rajesh.
Also, he added that the product will be delivered on Monday positively by ** morning.
I awaited but no response. He again asked me to make a payment of **** ,but reluctantly I had to pay,as he assured me of the delivery within ** min of the payment.For assurance he shared his documents(Aadhar card,Pan card, Passport and I also have all call records) ,and that also of Vijay's.
I was fooled again, and they asked me the reaming full payment . I did with all trust as I did my analysis on the site (Please refer the attachment ) which could be easily traced with the information and their assurance(As I have their identity proofs).
But still there is so resolute or strong reply from them. The product has not been delivered to me yet and I'm awaiting for their response.


Please response today with a valid resolution or product, else I will be strictly bounded (as suggested by my Family) to take action which suits my way.
Understand your customers and get this resolved soon.

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Please let me know the right action to be taken against these culprits.