godrej consumer - Godrej Consumer Products Under warranty product not replaced

The email id from which I had ordered the Hit Bat is mekhla.com*@gmail.com and the amazon order id is ***-*******-*******. I had purchased a Hit mosquito bat from Amazon in the month of June **** however the same stopped working in less than a month. Since Godrej provides * months warranty on the product I raised the same with Godrej on **th July **** and the same was accepted on **st July **** for a replacement wherein I was informed that the defective product will be picked up in ** days and a new product will be delivered however nothing of this sort has happened. I have written innumerous number of emails to Godrej however they have never ever bother to reply to me and its almost impossible to get in touch with a representative on their customer care line as they work less than Government job timings and whenever you call, all executives are always busy. Its a pathetic system they have created. They sell these defective mosquito raquets at escalated prices due to the brand and dodge customers this way after by trying to evade warranty. Pathetic company pathetic service and they have put details like culture and value on their main page of their website. They dont care about their customers at all, just concerned about the sale of the product and after that treat you like you're some piece of trash. Its so disappointing that companies of such high stature are doing this to its customers