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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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1. Go to "File a Complaint" form
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a. Contact the customer support of Zookr.in first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zookr.in - Sending duplicate products Open
Zookr.in is cheating customers sending duplicate products. In website they will show original product images and specs ;sends a duplicate product; and refuses our product claim. I bought an Mi power bank *****mah and they sent a local item whic...
Apr 09, 2018 by Adarsh Nandakumar
Zookr.in - Worst product and cheating Closed
I had ordered power banks(Mi & Vivo) of price ****/- but I got reject and old product that too duplicate samsung and one more without name. I called sudtomer care so many times but no resp**********.again today I got one customer care no. Onl...
Apr 08, 2018 by Pranay Vaibhav
Zookr.in - Fraudulent product Closed
i was delivered a fake product by zooker.in i sent in a complaint by email- to which i never received a reply and when i finally got through to customer care- the lady screamed at me saying "i dont know, you courier the parcel back to us" i ...
Apr 03, 2018 by niharika vichhivora
Zookr.in - Package received is wrong Open
I got the wrong product. The product which is shown on zookr website is different and what I got is very far different from it and also the company name is different. It is not 'YI * action camera', it is some 'sports camera'. I don't want thi...
Apr 01, 2018 by Mayank Singh Bani
Zookr.in - Not deliver the power bank of brand which is asked Open
I ordered mi power bank from zookr.in site.But when i received the parcel,the power bank was not of mi brand even it is of no brand.and it is used power bank which is not working now. I am a student who live far away from home in hostel.I want...
Mar 25, 2018 by Pooja tyagi
Zookr.in - Fake copy delivered Open
I want to return the powerbank I purchased from zookr. It cost ***. This is not a genuine product, it's a fake(copy) of MI and its not even functional. Pls stop promoting these type of products or you'll lose all your customers. Pls help i ...
Mar 22, 2018 by GURDIP SINGH
Zookr.in - Received a fake product. Closed
I want to return the powerbank I purchased from zookr. It cost ***+shipping. This is not a genuine product, it's a fake(copy) of samsung and its not even functional. Pls stop promoting these type of products or you'll lose all your customers...
Mar 21, 2018 by Toshit patidar
Zookr.in - Wrong product delivered Open
I ordered a smart watch through Zookr.in, model no "Zossil Y*S smart watch with camera". It was a nice looking model and the built quality shown in the displayed photograph was also good but the product delivered to me was a very basic cheap qu...
Mar 20, 2018 by Neeraj Joshi
Zookr.in - Received Damaged powerbank Open
Today received one powerbank , damaged product, not working at all, while selling products company saying ***% genuine. But I received fake product. Sir please help me to get my money back....
Mar 15, 2018 by Ashif Hq Molla
Zookr.in - Wrong, old and used product delivered Open
Good morning I Need your help I had ordered a MI power bank from zookr.in on **th February **** for Rs ***, and they sent me a used an old one of an unknown brand, which is not performing well. It was not a factory packed piece. Also the ...
Feb 24, 2018 by Ram Harish Sonney
Zookr.in - Item not similar to the one i ordered from a website called zookr.in Open
I thought it was Nokia **** mobile phone but it was a duplicate of nokia ****. I emailed back regarding a refund but no response from them yet....
Feb 09, 2018 by Lekhan Lagachu
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