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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomoto?
If you are not satisfied with Zomoto, file a complaint now:
1. Go to "File a Complaint" form
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a. Contact the customer support of Zomoto first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomoto - Incorrect wrong items order Open
I wanted to bring to your attention an issue I encountered with a recent Zomato delivery. The order ID is **********, and I had ordered Grilled Chicken [Half], Al Faham Chicken Biryani, and Kuboos. However, I received only Kuboos and * packets ...
Oct 24, 2023 by Johnson Nazareth
Zomoto - 732 Open
sir m raider hu meri id m FE******* sir maine ek oder customer ko dene gya per galti se pick up ho gya our customers k no show nhi hue oder *** ka tha zomoto company ne meri help kiye bina meri limit m se *** rs cut kr liye our I'd bolck karne ...
Aug 09, 2023 by Yashwant soni
Zomoto - Not given change Closed
I have book a order of meals amount was *** rs and time was **:** pm . I have given him ***rs cash he said he don't have change he said me sir I will transfer tomorrow mrng but till now he is not responding I have called almost ***times and wh...
Jun 26, 2023 by Aditya
Zomoto - Totally uncooked food Open
I ordered * rolls from ‘ASHU HOT DOG BURGER’ on **april **** at **:**pm but the food reached me at **:**am. The food was totally uncooked, unhygienic, and staled. I didn’t take a bite and threw in dustbin after unbox the package and op...
Apr 28, 2023 by Akash singh
Zomoto - Amount yet to returned Open
I got call from driver with vulgar words i didn't received the order...
Mar 15, 2023 by Tarun
Zomoto - Non delivery of product of paid order Closed
I ordered a cake for my father birthday in evening today ,it was a pre-paid order.But the delivery boy has done something with that cake perhaps eaten. Amount deducted from my bank account.But the cake was not delivered even after consulting w...
Dec 22, 2022 by Priyanka Goyel
Zomoto - Playing with emotions and time Open
I have ordered * burgers from kfc at **:**pm on **/**/**** from zomoto.The estimated delivery time was ** min. The order was picked by the delivery guy in ** minutes and now the best part. he got another order(which could be avoided) which was ...
Dec 01, 2022 by Kovvada krishna chaitanya
Zomoto - Money charged but no delivery Open
Order number ********** was canceled with out call or msg in zomoto app.money deducted from the account . Zomoto is frequently doing such kind of cancelations after money paid.pls take action on zomoto to avoid such kind of fraud activities. Zo...
Nov 18, 2022 by Tanmayi
Zomoto - Items not delivered Open
I have placed order on **.**.****, ordered two item one item not received in that. immediately raised complaint with customer support simply said restaurant not responding. next day also i am connected with Zomato customer support they reply sa...
Aug 24, 2022 by SATHIK BASHA RAHIM
Zomoto food order received and paid bill amount by Google pay to the zomoto person's mobile number.Due to two attempts made to pay this bill amount as first attempt not responded.The bill amount deducted twice.please refund the amount....
Dec 07, 2020 by Kalyana Chakravarthi
Zomoto - They are just taking money only Open
They never give a proper food the show...
Jan 05, 2020 by Hitesh Jain
Zomoto - Agreed refund not given by zomoto Open
On **.**.** I was trying to find good deals in zomoto app, I was unaware order was taken suddenly and payment was deducted from the patym liked with out any consent. Immediately I tried to cancel but the site was not user-friendly to cancel,...
Dec 01, 2019 by Sara
Zomoto - Food were not delivered on time Open
I ordered the food @*** rs and expected time to reach in ** min.. delivery boy called me that he has two ordered first he delivered first order then mine for that he goes to another side of city. In the mean time my order becaomes cold. Not abl...
Oct 18, 2019 by Varun jain
Zomoto - Food parcel not delivered cancelled and no refund Open
This is regarding my Zomato App Order ID: ********** Date: ** Sep, **** from KFC, Elements Mall, Thanisandra, Nagawara, Bengaluru, Karnataka, India. I am charged with a cancellation charges of INR. ****/- because ur food delivery rider tri...
Oct 03, 2019 by Gopu Nair
Zomoto - Food is undelivered and money is not refunded Closed
i ordered a cake that is not delivered and zomoto is denying to give my money back i placed for sector ** noida and rider was standing on sec tor *** and saying i m at your location ...
Sep 27, 2019 by Rishav Tandon
Zomoto - Refund money Closed
I ordered food on zomoto last night due to gps error app picked up wrong delivery address..I begged zomoto deliver my food for that i was ready to pay extra money..But they clearly denied..I want money back.please refund my money...
Sep 08, 2019 by Ravi Kumawat
Zomoto - Zomoto: I did not get invoice copy of my bill to get reimbursed in my organisation Open
I have been fallow up with zomoto customer service for last ** days every day. Support team were saying you would get the invoice copy within ** hours. But still I did not get any invoice yet. I need to submit my bills to my organisation within...
Aug 18, 2019 by Sureshkumar Rongali
Zomoto - Order Not Delivered Open
Zomato Excutive not reach Address and cancle order without confirmation.. I need Food required Urgently But zomato not serious I already Paid all Amoumt ...
Aug 13, 2019 by Subodh Chaudhary
Zomoto - Refrigerated ichilled idly and meals delivered Open
I have ordered idly, meals from zomoto for restaurant Brahmins thatte idli. The food was so chill and as taken from refrigerator. When I check with customers care via chat, they apologize instead of replacement or refund. ...
Jul 29, 2019 by Vijaykumar
I have a order on zomoto of ***.* and order does not deliver.i have payment online but zomoto not credit in refund in my account. My order no **********...
Jul 28, 2019 by Shravan singh
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