File a Complaint against Zomato
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zomato and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
I placed an order consisting two combo meals However only receive one meal. When I raised the issue with the zomato customer group they gave me zomato credits instead of refunding my money for one combo in my zomato wallet. I requested them tim...
Feb 07, 2019 by akshara chauhan
Zomato - PAYMENT Open
Hello sir, on this **-**-**** I have given an order on zomato which is **/- worth. I made payment and food have been delivered. exactly after **mins, my account debited with ****/- stating that vinzomato order. First **/- I made payment with m...
Feb 05, 2019 by DURSHETI RAMAKRISHNA
Zomato - Quantity and quality issue in food Open
Firstly Hungrill * Restaurant under zomato service gave me quarter uncooked chicken in the price of full chicken amount. I immediately called multiple times to restaurant in front of delivery boy, but they didn't pick single time. I keep callin...
Feb 01, 2019 by Ajay Bhatt
Zomato - Food packag not deliver Open
Mene zomoto se ek order book kiya *:** per but vo * hour tak bhi usne order deliver nahi kiya or jab maine order cancel kiya to *** rupees refund karne ki vajha ulta mere upar cancellation fees *** rupees or le liya. *km k distance mai itna ti...
Jan 31, 2019 by Arun Kumar bhagel
Zomato - Full Food not delivered Closed
We have placed an order on Zomato for breakfast. Order ID: **********. The order valued at Rs. ***.**/-. The order was for Idli's and Dosa. We have made payment on line through online. The order was delivered to us, and when we opened the pack...
Jan 28, 2019 by Gaurav Parakh
Zomato - Nonveg instead of veg Open
I ordered food from Royal restaurant in Chennai veg biryani and they gave me mutton chicken/biryani and big and I realise after eating it. they ruined my religion and hotel must baer for this irresponsibility i asked zomato chat person t...
Jan 27, 2019 by Anup Chandrakant Choudhary
Zomato - Delay in delivery Closed
I ordered food on **th Jan ** at *.** PM, the same was delivered at **.** PM, kept on calling delivery guy, earlier his phone was not reachable and later on said that his bike got punctured and the task was assigned to some other delivery boy. ...
Jan 25, 2019 by Hitesh Makkad
Zomato - No refund given to me by zomato after they cancelling my ordere Closed
No refund given to me by zomato after they cancelling my ordere **********...
Jan 25, 2019 by Madhumita Mishra
Zomato - Food not delivered Open
i have not received my order but the zomato guy has sent me message that order has delivered ..i have tried reaching concerned person but no use...
Jan 22, 2019 by tanneru prasad
Zomato - Cheating with customers Open
January ** ,**** I ordered food from Zomato (Order Number- **********). I ordered food because I was having Zomato credits which I want to redeem on my order. During the checkout, there was no option for selecting Zomato credits as a mode of...
Jan 19, 2019 by Gautam Jain
Zomato - Wrong food delivered Closed
I ordered food online on Zomato by mistake. Immediately i contacted to their customers support to cancel the order and tell them i was placed by mistake i want to order another dish. They decided to cancel. Till now i was ok for me. After deli...
Jan 18, 2019 by Sunil Kumar Sharma
Zomato - Chicken mixed veg dish delivered Open
Today as on ** January **** around at *pm i use zomato to order food I have selected veg only and ordered kadhai paneer and daal from rajwada restaurant via zomato food delivery app but when my family about to finish the food we found a piece o...
Jan 14, 2019 by Sheena jain
Zomato - Zomato gold payment deducted twice. Open
I purchased zomato gold last month. The payment was deducted twice and the refund was not given. The customer care is not supporting and there is no calling helpline number. The blame is put on to the bank and a second try is mot facilitated. ...
Jan 14, 2019 by Shaili Thacker
Zomato - Zomato Service Failed Closed
I ordered food @*:**pm but they intimated that order was cancelled after *hours it means @**:**pm.if i tried to contact customer service they didn,t respond through call but in chatting they apolized for mistake and gave **credit points for com...
Jan 13, 2019 by Ashok Battula
Zomato - Uncooked meat delivered and customer support not helping Open
I ordered food from zomato today and they delivered uncooked meat today Restaurant al bek Provider Zomato Amount *** Time *:** pm Date ** Jan **** Customer support did not refund the amount ...
Jan 13, 2019 by Pranav Puthiya Veettil
Zomato - Incomplete order received Open
i ordered full plate afgani chicken from zomato but i only received half plate and when i contacted them they said we r sorry and this will never happen again ....they said no for refund and compensation.....but i want compensation as well as ...
Jan 13, 2019 by Ankur kumar
Zomato - Refund. Open
********** order id Successfully applied the coupon. Merchant request was of Rs***,but transacted RS***. So,i cancelled the order within * min. Talked to the restraunt,they haven't any loss. I want refund+ compensation ....
Jan 11, 2019 by Alok kumar dubey
Zomato - Order not delivered; Refund denied Open
I had placed an order using Zomato App and the order (#**********) was prepaid. The restaurant took a lot of time to accept the order and then updated that the order has been dispatched to reach my address. In a matter of *-** minutes the statu...
Jan 07, 2019 by Rushica
Zomato - Was delivered half of what was ordered,though we were charged the whole amount. Open
I ordered two full changezi paneer tikka costing *** rs from New Manish Eating Point,Lucknow via ZOMATO.I made and online payement for it.When the food was delivered we found out that the food quantity was very less.Later referring to the resta...
Jan 03, 2019 by Mudit Shukla
Zomato - RS.1200/- charged towards Zomato Gold Membership without my permission. Open
My Registered mobile NO. is ********** in Zomato & on *st Jan'**** Zomato has charged Me Rs. ****/- towards Zomato Gold Membership without my permission due sufficient amount available in linked paytm wallet, i had trying to contact customer ca...
Jan 02, 2019 by SURESH GROVER
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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