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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Non veg food delivered instead of veg food Open
I ordered the food from Zomato today **-**-** with order number **********. I ordered the Veg Biryani. "Potato Biryani in Kolkata Haji Biryani Style". It was delivered in ** mins and I started eating. I was near to finish, I saw a chicken piece...
Mar 03, 2019 by Venkatesh S Shegdar
Zomato - Refund issue in cancellation of order Closed
Order(#**********) placed on **th Feb at **:** PM. I cancelled my order the very next moment after placing it as it was wrongly placed, by calling up the restaurant number. I also confirmed from the restaurant that the food preparation was yet...
Feb 28, 2019 by Prashant gupta
Zomato - Received spoiled food Closed
I have ordered mutton biryani from one of the restaurants in zomato. I have received the totally spoiled biryani with a bad smell when I tried to tell the same in chat support of zomato they are telling like I will receive an email from their r...
Feb 26, 2019 by Venkatesh
Zomato - Bad and wrong food delivered Closed
I have ordered food from a restaurant using their app. yesterday I have ordered food from some restaurant from the app. I have talked with the number of customer service people regarding the same. Firstly that order was wrong I have received. ...
Feb 24, 2019 by Ankit
Zomato - The food was stale and smelly Open
I ordered Chicken Thali from ** Sector ** Mohali. They delivered me daal Instead of chicken and that daal was stale and smelly. When I called them regarding my problem they start talking to me very unprofessionally. I am very disappointed wit...
Feb 20, 2019 by Manoj Kumar
Zomato - Money deducted twice Open
I ordered food from zomato the payment money deducted from my account but there was an error on the app for payment failure. I tried to contact zomato through chat. And zomato chat wait time was * minutes. But till now no response from zomato. ...
Feb 16, 2019 by Anmol Ratn
Zomato - Item was missing Open
I ordered from food lover restaurant through Zomato. One item was missing. I ordered * sandwich and one peri. I got only one sandwich and one peri. Then I called to the restaurant owner and told this all. He accepted this in an aggressive manne...
Feb 16, 2019 by Rakesh Kumar Choudhary
Zomato - Non issuance of revise Invoice & hold payment Open
We are dealing with restaurant ' Food Web' in kanpur , panki location. We served orders to Zomato in the month of Dec-** & Jan-**. We have made numeral follow up with zomato for Dec-** their service invoice having our GST No. & also requested t...
Feb 11, 2019 by RAJESH YADAV
I placed an order consisting two combo meals However only receive one meal. When I raised the issue with the zomato customer group they gave me zomato credits instead of refunding my money for one combo in my zomato wallet. I requested them tim...
Feb 07, 2019 by akshara chauhan
Zomato - PAYMENT Open
Hello sir, on this **-**-**** I have given an order on zomato which is **/- worth. I made payment and food have been delivered. exactly after **mins, my account debited with ****/- stating that vinzomato order. First **/- I made payment with m...
Feb 05, 2019 by DURSHETI RAMAKRISHNA
Zomato - Quantity and quality issue in food Open
Firstly Hungrill * Restaurant under zomato service gave me quarter uncooked chicken in the price of full chicken amount. I immediately called multiple times to restaurant in front of delivery boy, but they didn't pick single time. I keep callin...
Feb 01, 2019 by Ajay Bhatt
Zomato - Food packag not deliver Open
Mene zomoto se ek order book kiya *:** per but vo * hour tak bhi usne order deliver nahi kiya or jab maine order cancel kiya to *** rupees refund karne ki vajha ulta mere upar cancellation fees *** rupees or le liya. *km k distance mai itna ti...
Jan 31, 2019 by Arun Kumar bhagel
Zomato - Full Food not delivered Closed
We have placed an order on Zomato for breakfast. Order ID: **********. The order valued at Rs. ***.**/-. The order was for Idli's and Dosa. We have made payment on line through online. The order was delivered to us, and when we opened the pack...
Jan 28, 2019 by Gaurav Parakh
Zomato - Nonveg instead of veg Open
I ordered food from Royal restaurant in Chennai veg biryani and they gave me mutton chicken/biryani and big and I realise after eating it. they ruined my religion and hotel must baer for this irresponsibility i asked zomato chat person t...
Jan 27, 2019 by Anup Chandrakant Choudhary
Zomato - Delay in delivery Closed
I ordered food on **th Jan ** at *.** PM, the same was delivered at **.** PM, kept on calling delivery guy, earlier his phone was not reachable and later on said that his bike got punctured and the task was assigned to some other delivery boy. ...
Jan 25, 2019 by Hitesh Makkad
Zomato - No refund given to me by zomato after they cancelling my ordere Closed
No refund given to me by zomato after they cancelling my ordere **********...
Jan 25, 2019 by Madhumita Mishra
Zomato - Food not delivered Open
i have not received my order but the zomato guy has sent me message that order has delivered ..i have tried reaching concerned person but no use...
Jan 22, 2019 by tanneru prasad
Zomato - Cheating with customers Open
January ** ,**** I ordered food from Zomato (Order Number- **********). I ordered food because I was having Zomato credits which I want to redeem on my order. During the checkout, there was no option for selecting Zomato credits as a mode of...
Jan 19, 2019 by Gautam Jain
Zomato - Wrong food delivered Closed
I ordered food online on Zomato by mistake. Immediately i contacted to their customers support to cancel the order and tell them i was placed by mistake i want to order another dish. They decided to cancel. Till now i was ok for me. After deli...
Jan 18, 2019 by Sunil Kumar Sharma
Zomato - Chicken mixed veg dish delivered Open
Today as on ** January **** around at *pm i use zomato to order food I have selected veg only and ordered kadhai paneer and daal from rajwada restaurant via zomato food delivery app but when my family about to finish the food we found a piece o...
Jan 14, 2019 by Sheena jain
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Questions about Zomato
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How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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