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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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a. Contact the customer support of Zimicreations first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
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Resolution
Zimicreations - Not initiating return Open
I ordered from zimicreations instagram ad and they sent the item but are not initiating return when they clearly said that they will. I also have the screenshot. The product received is not at all as shown in the picture or video. Its a lehenga...
Apr 19, 2023 by Mahima
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