File a Complaint against Yatra.com
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How to resolve Yatra.com complaints online
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Yatra.com?
If you are not satisfied with Yatra.com, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Yatra.com and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Yatra.com
But before filing a complaint, you should
a. Contact the customer support of Yatra.com first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Yatra.com - Refund not given even after close to 2 months Offered Resolution
I have booked the bus in Yatra website using the gift voucher. Then I had to cancel it due to unexpected situation. Cancellation was done on April **th. After that I have emailed & contacted their customer support almost ** to ** times. Wheneve...
Jun 14, 2019 by Ganesh
Yatra.com - Flight refund not received Offered Resolution
It has been * months of refund request to yatra.com of my flight cancellation of Jet Airways but there has been no refund and it is only said jet airways response is poor and we shall get back soon with refund. Today was my travel date and yet ...
Jun 08, 2019 by Ajit K
Yatra.com - Refund not given Offered Resolution
I couldn't remember the exact date of the booking. It may be * April ****. I made my bus booking from Chennai to Coimbatore on(**/*/**). It was not booked but they credited amount Rs. *** from my account. I complain through customer care of yat...
May 27, 2019 by Praveen
Yatra.com - Refund not given Offered Resolution
I booked my ticket to Boston and the flight got rescheduled just * hours before the departure. I had to cancel the booking the same day on **th March **** and the refund request was made. So many phone calls and emails have been exchanged and I...
May 18, 2019 by Jagdeep sawhney
Yatra.com - Refusing to offer promised discount and services Closed
I booked Yatra Europe Supersaver package id- YH******* / YH******* for * adults and * child on **th March ****. Following are my concerns: *. No one reverts over mail and calls unless we chase them by continuously calling and mailing. *. Pr...
May 16, 2019 by SHAKUN VIJAY
Yatra.com - Payment not refunded Offered Resolution
I am frustrated by the service of PayPal and yatra.com. I have been done complaint to yatra and PayPal also much time but every time I have got a mail and solution is zero. I have seen many emails both of them. But nobody responded to me. I hav...
May 16, 2019 by OMPRAKASH SINGH
Yatra.com - Refund not received nor initiated Closed
I had made an initial payment for booking via Yatra.com and I requested cancellation the very next day due to my personal decision. These customer care people keep playing with us....
May 14, 2019 by Naveen R Kumar
Yatra.com - Non cooperation by a tour and travel agency Closed
My husband booked hotel tickets through Yatra.com for our holiday in the month of April. While booking was scheduled for the month of June he by mistake did it for July. The moment he received the confirmation he realised the same. So he immedi...
May 04, 2019 by Gauri Ranade
Yatra.com - Money not refunded for cancelled flight Closed
Through yatra, I booked a Jet flight for my parents from Lagos (Nigeria) to New Delhi (India) dated **th May ****. Now that the jet flights stands cancelled yatra is not refunding my money. Please help....
May 02, 2019 by Rohan Agrawal
Yatra.com - Not informed us of ticket cancellation Offered Resolution
We bought tickets from Yatra in Dec **** for a trip on May ** to Budapest and Prague. The tickets were issued by Jet Airways but the flight is operated by Air France. On **th March **** with all the problems with Jet, we got in touch with Yat...
Apr 27, 2019 by Kanishka dasgupta
Yatra.com - Not refunding for the cancelled ticket Offered Resolution
We booked flight tickets from Toronto - Paris Paris - Mumbai and Mumbai-Hyderabad. Due to the cancellation of jet airways, flight Yatra asked me to reschedule. I said we wanted to cancel the itinerary as jet airways were closing down and becaus...
Apr 23, 2019 by Pradeep kolanu
Yatra.com - International flight return ticket cancelled but refund is not given Closed
I booked a partially refundable international flight ticket ( for my wife ) from New Delhi to New York (USA) and back to Delhi from yatra.com of Rs. *****. The return flight was much delayed by more than * hrs due to which I cancelled it with ...
Apr 23, 2019 by MOHIT SONI
Yatra.com - Cheated by fraudulent scheme of lowest price Offered Resolution
I booked a room through www.yatra.com on **.*.** for Rs.****/-. After booking when I searched for the www.booking.com site, I found a better room on the same day at the same hotel at a lesser price for Rs.****/-. As per the lowest price guarant...
Apr 21, 2019 by D Sunil
Yatra.com - No refund from the company Closed
Proof of Incident_ComplainNo_********: For refund: really disappointed (This is the mail I wrote to the Yatra and still they did not refund the amount) I have booked the UPSRTC Scania AC Bus with PNR **BTBBQ* from Firozabad to Noida on **/Ja...
Apr 08, 2019 by Sumit Kumar
Yatra.com - No refund as well as no booking Closed
I had booked a flight for **th for my family but yatra had not refunded my **,*** as well as they refused to book my ticket at the same fare and Mr Abhishek Singh customer service executive told that you have to pay more **k to get the ticket. ...
Mar 25, 2019 by Jeetaditya Sarkar
Yatra.com - Scam in the name of partially refundable ticket Offered Resolution
I had booked a ticket from Delhi to Bagdogra for **/**/**** for which I wanted to cancel it or reschedule it and on repeated calls and the airline Spice jet, I was told that I will get zero refund. And when I asked for an explanation on the mea...
Mar 19, 2019 by Rajib Sinha
Yatra.com - Not providing all facilities Offered Resolution
We booked a trip to Bali and Singapore for * nights/* days from *th July **** to **th July **** for four family members from yatra.com. They had subcontracted it to their travel partner. “Reasonable check-in” on **th June ****, vide booking...
Mar 17, 2019 by Parmod Kumar Mehtani
Yatra.com - Refund not provided Closed
My flight got cancelled on ** of Jan **** and refund is not given by yatra. I did many calls to them but every time they are saying that we have initiated the refund you have to contact your bank but no refund is provided. Then they asked me fo...
Mar 15, 2019 by Saket chamoli
Yatra.com - Refund not received Closed
I booked an air ticket on yatra.com under their reference no ************* for travel on *.*.**** on Delhi-Jammu sector. The ticket was partially refundable. I cancelled the ticket and the yatra.com showed zero refund. Why when this ticket was...
Mar 07, 2019 by Babli razdan
Yatra.com - Refund not given Closed
I want to say that during the tour from yatra voucher no YH*******, **ST DEC **** Elephanta beach ( complimentary snorkelling) is cancelled due to the bad weather. One of their executives told that the company will refund the amount after fini...
Feb 21, 2019 by Saurabh sharma
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Questions about Yatra.com
Ask questions about Yatra.com and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Yatra.com?
Contact Yatra.com using the following phone numbers:
For domestic holiday complaint Yatra customer care number is 0120-6907410 (Working Hours :06:30-00:30)
For international holiday complaint Yatra customer care number is 0120-6907415 (Working Hours :06:30-00:30)
For hotel complaint Yatra customer care phone number is 0120-6907420 (Working Hours : 06:30-00:30)
What is Yatra.com office address?
Yatra Online Limited
Gulf Adiba, 4th Floor,
Plot No. 272, Phase II,
Sector 20, Gurugram - 122008
Yatra.com
B2, 202, 2nd Floor, Marathon Innova,
Marathon Nex Kadam Marg,
Lower Parel (W), Mumbai - 400013
Maharastra
What is Yatra.com customer care email?
For domestic holiday complaint Yatra customer care email id is holidayservice@yatra.com
For international holiday complaint Yatra customer care email id is intlservice@yatra.com
For domestic flight complaint Yatra support email id are support@yatra.com
For international flight complaint Yatra customer care email ID is intobservice@yatra.com
For hotel complaint Yatra customer care email ID is hotelservices@yatra.com
For rail, bus & cab complaint Yatra support email ids are rail@yatra.com, bus@yatra.com and cabs@yatra.com
Where to find Yatra.com discount coupons?
Who is the Owner / CEO of Yatra.com?
Dhruv Shringi is a Co-Founder and CEO of Yatra Online Pvt. Ltd.
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