File a Complaint against Yatra
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Yatra?
If you are not satisfied with Yatra, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Yatra and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Yatra
But before filing a complaint, you should
a. Contact the customer support of Yatra first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Yatra - Trip Refund Offered Resolution
I tried to book a trip with yatra last year wherein they made false promises before I gave them the advance amount and soon after that they said they cannot arrange a lot of things I mentioned which they had promised earlier. I decided to cance...
Aug 10, 2024 by Surabhi Dixit Valleesha
Yatra - Refund not done Closed
My refund for my flight from Bangalore - Srinagar - Bangalore was cancelled and a refund of Rs.*****.** was to be processed from their end. While they have mentioned that they have processed the refund, the money has not been credited at all to...
Mar 05, 2024 by Varun C Prasad
Yatra - Misguiding for Refunds and scamming Closed
Hi, I had booked flights from yatra.com from Mumbai to Male and return for * passengers. I cancelled mumbai to male on medical grounds and rescheduled the return flight. Spoke to Indigo for medical exceptions and they refunded full amount for ...
Feb 22, 2024 by Jaykumar Damania
Yatra - Payment done but booking nothing Closed
I was booking train ticket through Yatra app and payment was completed but ticket was not booked. Want my money? ...
Feb 09, 2024 by Kamlesh Patel
Yatra - Refund not credited Closed
My refund was processed on *th jan '** but still not credited....
Jan 20, 2024 by Tenzing Zompa
Yatra - Flight cancelled refund not received yet Closed
I had booked a ticket from kolkata to bangalore for feb *th on *st jan, i had to cancel the flights cause of personal reason, but i cancelled under the dgca policy, to get full refund. they said as soon as the airline processes the refund, they...
Jan 11, 2024 by Megha Pradeep
Yatra - Refund not received Closed
On *st Jan **** my bus was cancelled by bis operators. After that I called bus operator and he told me refund was initiated from there side and told me to contact yatra ( platform where I booked my bus ticket)after that I mailed to yatra on * J...
Jan 10, 2024 by Yash Bisen
Yatra - Unpleasant Experience and Refund Discrepancy Regarding International Holiday Package Awaiting Details
I am writing to bring to your attention the distressing experience my family and I have encountered while booking an international holiday package through your company. Our primary point of contact throughout this process was Mr. Sachin, who...
Jan 04, 2024 by Krupali Naik
I paid the amount of flight reschedulement twice on *th oct as they said the first payment is still in the gate way .I raised the same issue again and again but yatra didn't reply properly .The payment was done at *:** pm...
Oct 19, 2023 by Barlin Laishram
i was actually booking tickets for ** september **** from bangalore to vadodara and after booking the tickets the final confirmed ticket was of ** october ****, i think website might have glitched but now i am the one who is in loss, i need ful...
Sep 11, 2023 by Vanshika Jain
Yatra - Refund for my hotel booking cancellation Closed
I Have Booked A Hotel Through Yatra And I Cancelled The It They Said It Ill Get A Refund In A * To * Days I Been **days I Didnt Get Any Kind Of Refund And No Response From The Yatra and this is my second complaint first one was closed by yatra ...
Aug 17, 2023 by Pilla sai prasad
Yatra - Refund for my hotel booking cancellation Closed
I have booked a hotel through yatra and i cancelled the it they said it ill get a refund in a * to * days i been **days i didnt get any kind of refund and no response from the yatra...
Aug 09, 2023 by Pilla sai prasad
Yatra - Refund not received Closed
Hi team, I have booked my flight to bangalore from visakapatnam on **th June **** for **th June ****. My money got deducted immediately and I haven't received any mail confirmation of the ticket. I have tried to contact customer care but th...
Jun 23, 2023 by Vishnu Vardhan
Yatra - The refund of my cancelled flight ticket was not received after 12 days Awaiting Details
The refund of my cancelled flight ticket was not received after ** days...
Jun 23, 2023 by Sri Raam
Yatra - Ticket refund Awaiting Details
Ticket from Delhi to Bhubaneswar but I did a mistake on date so i booked another ticket but the *st ticket refund is not showing and yatra customer service is not responding....
Jun 22, 2023 by Sk Qamar Ali
Yatra - Refund Offered Resolution
Yatra Have Received The Refund From Airline But Refund to Customer Is Still Pending I Don't Know Why They Are Delaying In Refund While They Have Already Received From The Airline. Worst Service From Yatra.com Never Recommend To A...
Jun 18, 2023 by Nirav Vaghasiya
Yatra - Money refund not received and ticket was not issued Closed
Dear Sir/Madam, as per the online payment process using the debit card of the customer, amount of Rs ***** got deducted on **th April **** as a payment and the transaction went through but the session got expired. The Vistara flight ...
Jun 08, 2023 by Sharangam Dip Biswas
Yatra - Hotel denied booking Offered Resolution
I booked a lodge for **/**/** to **/**/**. When I reached the location, the lodge owner said that there is no such bookings and he is not connected to yatra at all. The photos of the lodge is on yatra, the location was also correct. There was n...
May 19, 2023 by Saswat Kumar Parija
Yatra - Refund not received for go first flight cancelled Offered Resolution
I booked a go first flight on ** April through yatra app from guwahati to Delhi booking Id *************. The flight cancelled by airline. On * May go first mailed me the full refund amount processed for same mode of payment. I also talked wi...
May 15, 2023 by Akasjyoti Borah
Yatra - Charges for rescheduling Offered Resolution
I had booked a flight ticket on Yatra on **th May from Mumbai to Bangalore on ** May. Within ** hours of the booking i had via mail requested for re-scheduling; there is a policy for rescheduling within ** hours. While I got a reply they were w...
May 14, 2023 by Amit
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Questions about Yatra
Ask questions about Yatra and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Yatra?
Domestic Holidays 0120-4904810
International Holidays 0120-4904815
What is Yatra office address?
Sector 20, Plot No. 272, 4th floor, Gulf Adiba, Gurugram, Haryana 122008
What is Yatra customer care email?
Rail Support : rail@yatra.com
Bus Support : bus@yatra.com
Where to find Yatra discount coupons?
Who is the Owner / CEO of Yatra?
Dhruv Shringi
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