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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
Yatra Com - Refund not received Closed
I booked a Flight ticket worth Rs ****/- on **.**.**** on yatra .com. As flights were cancelled due to Covid, An amount of Rs. ****/- was transferred to my credit shell by yatra.com after deducting the service fee. Although, later I applied for...
Oct 17, 2020 by Abhinav Tiwari
Yatra Com - Refund not processed in original mode of Payment Offered Resolution
I have booked a flight ticket through Yatra.com for Varanasi to Bangalore on **th of January ****. The date of Journey was **th of April ****. Due to COVID-** and lockdown all the flights were cancelled and from the flight companies it was told...
Oct 17, 2020 by Deepak Patel
Yatra Com - Refund Closed
I had booked a bus on ** mar ****...on lockdown starting time..they ensuring that the bus will be reaching Bangalore.. unfortunately couldn't happen..so I request you to refund my amount of *** ...
Oct 12, 2020 by Suman.s
Yatra Com - Unable to use Yatra Credit Shell Offered Resolution
Flight booked via Yatra got cancelled due to Covid-** and Indigo credited in terms of credit shell. Unable yo use those credit shell while booking in Yatra. Raised multiple complaint request to Yatra but did not get any response from them....
Oct 08, 2020 by Bari N
Yatra Com - Refund not credited in my bank account Offered Resolution
This is in reference to the refund request made to yatra dated **nd July'** under booking reference number ************. The booking was cancelled directly with the airline Indigo and within * working days Indigo returned the amount to Yatra. ...
Oct 08, 2020 by Bidisha Roy
Yatra Com - Flight not booked but amount charged Closed
I have tried booking a flight from Gauhati to Delhi on Yatra.com using Zestmoney EMI. The flight not confirmed but the loan has been activated by Yatra.com. Now I want to cancel my loan for which Yatra should refund the money to Zestmoney , ...
Oct 08, 2020 by Ujjal
Yatra Com - Wrong refund charges are deducted in case my flight was cancelled due to covid 19 outbreak Offered Resolution
i had * flight booking for a flight on **rd may and return in july from new delhi to san francisco. My flight was cancelled because of COVID ** outspread. I asked the agency to refund my amount. They took nearly * months in refunding my amount....
Oct 06, 2020 by Sarthak sharma
Yatra Com - Unable to use Indigo credit shell on Yatra Offered Resolution
My Yatra account linked with phone number: ********** email id: rio*****d****[at]gmail.com This is regarding PNR: ODSVNL When I click on "Book using Airline Credit", I get the following message: "Please drop a mail at support[at]yatr...
Oct 05, 2020 by Uddipta Singha
Yatra Com - Refund not processed Offered Resolution
Hi, Due to covid my three flight got cancelled in Apri-** but till now i am not able to get any refund from Yatra. pls help to get refund for my following booking id's ***********, ************ and ********** ....
Oct 05, 2020 by Radheshyam
Yatra Com - Refund not transferred for more than 10 months Awaiting Details
I have booked flights in the month of January **** from hyd to delhi to & fro from yatra.com. But those flights got cancelled from the airlines(GOAIR) itself. After talking to the GOAIR executives they refund my money to yatra.com but unfortuna...
Oct 03, 2020 by Hanu
Yatra Com - Refund amount Closed
My references no of yatra is ************* my flight is already cancelled by the airline they give me full refund amount bt my mediator yatra is not giving my amount after so many complains the are not giving any reply....
Oct 03, 2020 by Ravi bansal
Yatra Com - Travel Agency not yet refunded credit shell issued Closed
I had a booking ( Booking Ref# ************ ) of Indigo flights ( PNR ILVTPA & RPZ**U ) through your portal which got cancelled during the lockdown period. I received the credit note information from Indigo which had been done from their end...
Oct 02, 2020 by Sarbari Dhara
Yatra Com - TICKET CANCELLED BUT REFUND NOT PROVIDED Closed
*. I had booked air ticket as per the following details through YATRA website: Date of Travel: ** Jun**** Yatra Reference Number: ************* Airline: Air Asia Flight Number: I* – *** PNR: O*KTTZ Sector: New Delhi ...
Oct 02, 2020 by KAUSIK DAS
Yatra Com - Still not received Refund Closed
From ** july yatra processed my refund but still I didn't receive refund please look into Matter and Refund me now otherwise I ll take action against this fraud company. BOOKING REFERENCE NUMBER- ************ . I have not received the ful...
Oct 01, 2020 by Rupeshkumar harikesh pasi
Yatra Com - Refund Closed
I have booked to and Fro domestic flight ticket through Yatra (TO- Spice Jet - Fro -Indigo) in Jan'** (travel period Apr'**). Because of this pandemic situation flight got cancelled. I have been following with Yatra from the Period it got cance...
Sep 24, 2020 by Janakhi C
Yatra Com - Refund not received and Unable to use credit shell Offered Resolution
Hi i booked ticket through Yatra from bangalore to Gorakhpur flight on **th April (PNR : PN*ZQA) Indigo: Booking Ref No. *************. Due to lockdown my flight got cancelled from airlines side and received Credit Shell. But even after * month...
Sep 22, 2020 by Devesh Rai
Yatra Com - Credit Shell is Not Available from Yatra Offered Resolution
Hi Team, I booked my Flight in month of May on *th may and **th May (round trip) . Both of then was cancelled due to lockdown by Airlines. I got cancellation email from Airlines and they refunded amount to *rd party Agency ( Yatra) from whe...
Sep 21, 2020 by Satish Kumar Mohapatra
Yatra Com - Airline refund Closed
Hi....I hv booked flights from bangalore - bhubaneshwar - bangalore from yatra. Due to covid my flights wer cancelled by airasia...I went to airport n cancelled my flights. I called up airasia customer for my refund n they told its been send to...
Sep 18, 2020 by Arun kumar
Yatra Com - Credit shell amount cannot be utilised for new booking on Yatra Offered Resolution
I had two round trips booked with Yatra.com for *th April & **th April and *th April & **th April. I have received refund of half of the amount I paid for both the round trips. Remaining is showing as available as credit shell. However, when I ...
Sep 17, 2020 by Shreya Dasgupta
Yatra Com - Refund Offered Resolution
I booked a ticket from varanasi to mumbai for my family through yatra.But the airline Cancelled the flight just after two days of booking.Now the airline is saying contact your agent for refund.Now even after one month yatra has not refunded my...
Sep 17, 2020 by Vijay Yadav
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