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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
Yatra Com - Charged extra by hotel owner at the time of checkout Offered Resolution
Dear Sir, I have booked one hotel room threw yatra.com by paying full amount as shown at the time of booking. But at the time of checkout hotel owner asked for extra money by saying that we received less money. Due to time consitrant to catch ...
Dec 18, 2020 by Anil Agarwal
Yatra Com - Did not get refund Offered Resolution
I booked spicejet flight PNR X*FCXL and cancelled the flight directly from spicejet as it got delayed for more than ** hours. got mail of full refund from spicejet but yatra did not send money as well as no response to my complains.kindly help...
Dec 16, 2020 by Jyotiraditya Jyotiraditya
Yatra Com - Fraud homestay which was already occupied when we reached there Offered Resolution
We booked a property called Schwabach Bunglow in Lonavla on **th Dec ****for * people. We went to the property to find that property was already booked. When called owner, the told they never listed property on Yatra. Yatra created a fake booki...
Dec 14, 2020 by Amey Telawane
Yatra Com - Refund for flight cancellation Offered Resolution
I booked a Indigo flight for Mumbai to Goa for * adults, one kid and one infant for travel in April ****. However due to the COVID outbreak the flight was cancelled. I called Indigo for refund and they said that the refund has been released to ...
Dec 11, 2020 by Bineet Banka
Yatra Com - Refund not given by Yatra com Closed
We had made Indigo flight bookings for the first week of may ** through Yatra.com. However due to Covid the flights were cancelled and on ** Nov **, Indigo has done full refund of booking to Yatra.com. Proof of refund is available on their webs...
Dec 10, 2020 by Shambhavi Amit Togare
Yatra Com - Not Received Refund on cancled flight post 1 month Closed
I have booked a flight through Yatra .com and cancled due to some problem at my enad before departure on **th Nov.Till now I have not received any amount post cancellation .I have tried connecting Yatra.com customer care but call is getting dis...
Dec 09, 2020 by Anoop Yadav
Yatra Com - Ticket not received Offered Resolution
I had booked a ticket from Mumbai to Ranchi for *th December ****,An amount of **** has been deducted from my account but I did not receive my tickets.Email id : rsundu.singh@gmail.com Please refund the amount asap....
Dec 07, 2020 by Ramneet Singh
Yatra Com - Money not refunding Closed
I did a booking with yatra.com which was showing as a refundable booking. But when the booking got completed I realised I made a mistake while booking and wanted to cancel it. It then showed as full money will be deducted as cancellation charge...
Nov 24, 2020 by Roshni Patel
Yatra Com - Refund delay by yatra com Closed
Dear Premchand Damodar Singh, Thank you for booking with Yatra.com. We would like to confirm that the refund of INR ****.** due to you, for reference number ************ was processed on **-Oct-**** from Yatra.com to your account. We would l...
Nov 16, 2020 by Premchand Singh
Yatra Com - Refund of flight failed Closed
I booked domestic airline tickets via yatra.com for *th May ****,Due to the covid pandemic, all flights got cancelled. I contacted Indigo airline and they said that they have process the refund to Travel agent (Yatra.com). I send emails to ya...
Nov 06, 2020 by Vikas Upadhyay
Yatra Com - Refund of cancelled flight due to covid Closed
I had booked the indigo flight for travel in April from yatra agency, which I had to cancel it due lockdown in covid. I have also got to know from indigo customer care that my refund of Rs. ***** has been credited to yatra. Yatra people has als...
Nov 05, 2020 by Kriti satija
Yatra Com - Refund not provide after 4 months also Closed
I have booked a round trip flight from yatra and due to covid flight got cancelled and Indigo has refunded the fare amount on **th july'** and It is more than *month and yatra have give me refund yet. The kind of service I am getting from ya...
Nov 05, 2020 by Sanket Kumar Fitkariwala
Yatra Com - Refund not initiated Closed
IndiGo PNR ZG*B*F Booking id: ************ I had booked this flight ticket and due to covid the flight was cancelled. As I called up indigo for refund, they confirmed that they have already refunded to yatra in June. Yatra confirmed through m...
Nov 03, 2020 by Navin Kumar
Yatra Com - Refund not received Closed
My airlines had refunded my booking amount many days back but this booking partner not sending my money .And also their support center not attending call....
Nov 03, 2020 by Himanshu Yadav
Yatra Com - Yatra com not refunding cancellation fee Offered Resolution
I had booked ticket to roam in Emirates from Yatra.com which I cancelled in April but yarta haven't given the refund yet where as Emirates has started giving money back for cancellation from September. No one in yatra is picking up the call a...
Nov 01, 2020 by Sarbartha Sengupta
Yatra Com - Refund not delivered Offered Resolution
I have booked flight ticket on *th October from Delhi to port Blaire to be travelled on **th December with my wife through yatra.com portal but after * days a message came to my mobile number that my flight is rescheduled and it will reach port...
Oct 29, 2020 by Sarfaraz Ahmad
Yatra Com - Refund not received Closed
I had a flight booking from Mumbai to Kolkata on **/**/**** but due to covid** pandemic it got cancelled as informed from airline they have initiated my refund and told me to contact my travel agency,but till now I haven't got my refund.....
Oct 23, 2020 by Shibnath das
Yatra Com - I have not received my refund since six months Closed
To yatra This is in regards to my flight booking under Yatra Reference Number ************ & ************. I have been highly disappointed with yatra services , no one replies and solves my problem , I want my refund anyhow , i have request...
Oct 22, 2020 by Neha Kucheria
Yatra Com - Not fully refund Offered Resolution
We have booked * tickets from Tirupati to Varanasi **-**-**** and return on **-**-**** in spice Jet flights via yatra.com. Once we reached varanasi, I have received a message that my return flight was cancelled. Later we have booked another fli...
Oct 18, 2020 by Jayakrishna
Yatra Com - Refund Closed
My references no of yatra is ************* my flight is already cancelled by the airline they give me full refund amount bt my mediator yatra is not giving my amount after so many complains the are not giving any reply.... ...
Oct 18, 2020 by Ravi bansal
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