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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against WESTERN RAILWAYS IRCTC?
If you are not satisfied with WESTERN RAILWAYS IRCTC, file a complaint now:
1. Go to "File a Complaint" form
2. Choose WESTERN RAILWAYS IRCTC and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from WESTERN RAILWAYS IRCTC
But before filing a complaint, you should
a. Contact the customer support of WESTERN RAILWAYS IRCTC first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
WESTERN RAILWAYS IRCTC - SUVIDHA TRAIN CANCELLED DUE TO RAIN Open
Dear Sir/Mam, I have sent multiple emails in this regard, still my ticket refund has not been processed. Forwarding the mails one more time, kindly do the needful or i will have no option other than post claim at consumer forum, " I wa...
May 02, 2020 by Amit kumar
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