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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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4. Get refund / replacement / damages from Voltas Ltd
But before filing a complaint, you should
a. Contact the customer support of Voltas Ltd first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Voltas Ltd - Supply of defective AC Open
I had purchased Voltas Ltd Split AC *.* tonnes (Copper ***V SZS White) through Amazon.in online vide order number ***-*******-******* on dated **.**.****. The installed AC was defective and was replaced with lower model split AC in September **...
Apr 09, 2019 by Pradeep Darbari
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