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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Vfs Global?
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c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Vfs Global - VFS Global Service Charges Open
On VFS Global site, it is mentioned that they do not charge for booking an appointment and scheduling appointment is free, however, they charge for their service. It is contradictory to the statement that "appointment scheduling is free"....
May 24, 2023 by Ekta Totlani
Vfs Global - On 21 March 2023 I have raised a ticket but it s not solved yet Open
TICKET ID : ****** When I try to book an appointment, on my VFS dashboard it shows that "an applicant with this passport number has been already added". Regarding this on ** March **** I have contacted VFS team, now it's been ** days and they ...
May 23, 2023 by SANDEEP KIDAYIL SANTHOSH
Vfs Global - URGENT No response from Vfs for NL Visa Application even after 45 days Open
Dear Vfs Team, Even after several reminders. there is no response even after ** days from your side and NL Visa is not processed. Next week, I have to go to the Netherlands to attend my daughter's convocation. This is SHREYA UMANGKUMAR SHA...
May 23, 2023 by SHAH SHREYA UMANGKUMAR
Vfs Global - REFUND Open
I made a payment for form filling service however due to unavailability of appointment date on time, i couldnt use the form filling service. I need a refund for my payment. Request ID: ***** Language Name: English Mission Name: Switzerland...
Apr 24, 2023 by Roshni Arvind
Vfs Global - Passport not sent to embassy for almost one month Open
We have applied at VFS ...
Feb 21, 2023 by Girish Avhad
Vfs Global - Not Refund Closed
Japan embassy charges *** only but VFS charges *** for ridiculous services and if rejected the visa embassy refunded *** not that VFS *** why and not giving proper reason why rejected then why we all Indians need VFS we can submit directly to e...
Jan 13, 2023 by Uttam
This is to bring to your notice the unprofessional way my minor daughters visa was handled twice in a span of one month both in Goa and Kolkata. On **th July we had an appt for Schengen visa for Czech Republic in Goa and we flew from Mumbai ...
Aug 02, 2022 by DEEPALI NAIR
Vfs Global - Visa Passport courier not delivered Open
I had applied for a Netherlands short term business visa at VFS Kolkata on *st June and received the notification (SMS) on **th July that my passport had been dispatched from the Embassy after processing and a second SMS on the same day at ****...
Jul 25, 2022 by Ravi Kumar Singh
Vfs officers illegaly getting appointments to customers by charging hefty bribe and doing corruption. No appointments are showing for next * months and customers are left with no option apart to go with illegal ways to get appointments....
Dec 10, 2021 by Nitin Gupta
Vfs Global - VFS charging Premium lounge and misguiding Closed
Canada passport submissions: when went for biometrics VFS charged INR **** per individual mentioning that as a courier charge and if not paid at counter(if I pay later)there wont be any tracking details for the passport which will be submitted ...
Oct 28, 2021 by venkata subramanyam
Vfs Global - No communication for embassy amendment huge loss Open
I applied for Austria Visa to travel to Vienna on ** June ****. I had opted for premium lounge services, email & SMS etc and paid for that. I submitted a joint application with my son. Reference number DEAU/******/****/** DEAU/******/****...
Jun 20, 2019 by Shakuntla Kumar
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Questions about Vfs Global
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What is Vfs Global office address?
VFS Global Services Pvt. Ltd
3rd Floor, Urmi Axis Building,
Behind Famous Studio, Mahalaxmi (West),
Mumbai - 400011
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