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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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a. Contact the customer support of Usha Kumari Chilla first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
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Resolution
Usha Kumari Chilla - Refund not received Open
I paid **** from phonepe on **/*/**** but the transaction got failed. Today **th day yet not refund my amount and when I asked from Phonepe executive they said that refund has been done by their side but there is some technical problem from ban...
Mar 16, 2019 by Peddi Pradeep Kumar
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