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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
Tata Cliq - Harassment over refund for defective item invoice Number Order No Open
Team Tata CLiQ, Today we again have to call Tata CLiQ for returning the defective item and refund my money . Its been more than * days the Tata CLiQ electronics return team is manipulating me and delaying the whole process. Once I have sen...
Jun 28, 2021 by Vaibhavi Choksi
Tata Cliq - Sent a fraud product and not responding Open
I have brought the Apple watch and i received a fraud product - i sent the images to the team immediately after i receive the product - when i made a call they mentioned they will check and inform me - Firstly without informing me they have can...
Jun 23, 2021 by pappuri sivalakshmi
Tata Cliq - Package delivered with one item less Closed
Ordered for * nos of kids Grey solid joggers. They delivered one but showing invoice as two items delivered...
Jun 23, 2021 by Muktha Reddy
Tata Cliq - Refund not received Open
I ordered bould audio airbass livebuds using TATA CLIQ ( order I'd :- *********) online shopping app on ** may ****. I recieved the product on ** may ****. Out of the box it is defective so I returned it in the same day . While choosing mode of...
Jun 17, 2021 by Karthik k
Tata Cliq - Incorrect Product Received Open
I ordered an iPhone ** (***GB, Black) on **th of May from Tata CLIQ. On **th of May the order has been delivered. When I opened the sealed box, there was no iPhone inside it, there was a Redmi Note **. I got shocked and within an hour or two, I...
Jun 02, 2021 by Snehasis Bhattacharya
Tata Cliq - Return request declined Closed
Dear Team, Please find below thesequence of events for your kind persual: ** April ****: Placed an order for LG Dishwasher from TATA Cliq. * May ****: Received my order from Gati Couriers and Upon receiving the product we noticed that the out...
Jun 02, 2021 by Ajay Chaurasia
Tata Cliq - TATA cliq Item not delivered Open
I’m writing this email to express my very first poor service that I received from TATACliq for my order ID: which was supposed to reach on **th May as per TATACliq website. I called to TATACliq customer care department on **th just to check ...
May 27, 2021 by neelabh wanjari
Tata Cliq - Refund issue Closed
I ordered headphone from Tata cliq but it was detective so I requested to returned it back.After * days pickup boy came and took the product with him but still in app it shows pickup unsuccessful and after * weeks no refund is done yet Very...
May 25, 2021 by Akshita Upadhyay
Tata Cliq - Wrong item delivered Open
I was ordered an product samsung galaxy m** *gb ram ***gb rom on **th of April **** and it was delivered me late there estimated shipping date is *rd May but it was delivered me on *th of may ****, when I unpackaging the package I was see ...
May 23, 2021 by Krish Agarwal
Tata Cliq - Product no delivered Closed
I have odererd Boat smart watch on *th may**** it is **th may when i approach Tata cliq customer care they are making excuses that seller can not deliver at my pin code , why he accepted my order , who is resposible for this?? Worst experienc...
May 23, 2021 by Avinash Mishra
Tata Cliq - Tata Cliq wrong product delivered not returning Closed
I ordered Usha Swift **** mm * Blades Ceiling Fan (Order ID:********* ,Date: * May, Delivered :** May) They delivered Usha Swift **** mm * Blades Ceiling Fan, cheaper version of same fan, I raised the return order same day when delivered, the...
May 23, 2021 by jamey siddiqui
Tata Cliq - Refund delayed from Tata Cliq Closed
Ordered a Kent bread maker from Tata Cliq on *nd May. Seller cancelled the order and I got to know about this on *th May when I called Tata Cliq enquiring about the delivery status. Till now sent ample emails and also called helpdesk. They have...
May 20, 2021 by Ravishankar Kavil Gopalakrishnan
Tata Cliq - Extra items sent and charged Closed
I ordered * items in (buy * get * offer) but Tata cliq sent me * items(* extra) and charged me extra. I called the customer service to inform the situation and I was asked by the agent to return the item and get a refund. I also wanted to retur...
May 16, 2021 by Natasha
Tata Cliq - No refund provided after a raising return request Open
I ordered a samsung galaxy M** ** gb mobile from Tata cliq but my product was wrongly delivered,when I raised this issue they delivered the product to me but it was in the open state so I raised a return request for this product and returned th...
May 15, 2021 by Manu Dubey
Tata Cliq - Defected product delivery Open
I have ordered symphony diet *D air cooler on **th April, they have delivered damaged product on **th April, immediately I have requested for return the defected product. They have started calling me and every time different executives calls m...
May 13, 2021 by Sourabh Kumar Vishwakarma
Regarding order no - *********, untill now I have not received pay link for refunds, I talked to Tara cliq before **Days he told within * days you will receive pay link, but untill now I have not received, very bad Many times I called to c...
May 12, 2021 by Mirtunjay Kumar
Tata Cliq - Package not delivered Open
I haven't received my product but the app is showing it has been delivered. Please help me...
May 12, 2021 by Abhishek Panda
I had orders * glass milk bottle worth Rs****/- but was informe that only * bottle was ordered which is out of stock and they will refund amount for only * bottle ...
May 10, 2021 by Deepika Jha
Tata Cliq - Package not delivered Closed
I ordered a OnePlus bullet wireless Z (Order number *********) on **/**/**** from your website. Initially while entering my mobile number I entered a digit wrong but after noticing the error I contacted your customer service and informed them ...
May 10, 2021 by Gerald Jacob J
Tata Cliq - Refund not issued for more than 1 month and 2 weeks Closed
Hello Tata cliq representative. This is regarding the Order ID Apple iPhone ** (***GB) - Green. The product was placed on Mar. **, **** and received on Mar. **, ****. Within a day on Mar. **, ****, The product was requested for the refund...
May 08, 2021 by Heer
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