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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Swiggy?
If you are not satisfied with Swiggy, file a complaint now:
1. Go to "File a Complaint" form
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3. Enter your personal information to create an account
4. Get refund / replacement / damages from Swiggy
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a. Contact the customer support of Swiggy first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Swiggy - Refund Open
I tried to place an order on **th October **** to Lords Inn via Swiggy and they canceled the order and money got deducted.I never received the refund since then if I would have got the refund it would have been reflected as+*** in my paytm.Now...
Oct 22, 2023 by Karanpreet Kaur
Swiggy - Swiggy cancellwd my Order no Open
I had ordered Sweets yesterday i.e. ** October **** and paid advance payment of Rs. ***/- as usual I was waiting for my order to get delivered. It was around **.** pm I got an SMS from Swiggy that Your order has been cancelled and charged Rs.**...
Oct 22, 2023 by Shantanu Mitra
Swiggy - Late delivery over an hour when I cancelled they charged cancellation fee Closed
Order delivery time mentioned in the app was **-** mins after an hour I cancelled the order and they charged me a cancellation fee of the entire order ...
Oct 15, 2023 by Sohail kumar
Swiggy - Fake restaurant mentioned Closed
Happened * times Ordered food waited for more than mentioned time and when calling delivery agent saying there is no restaurant here at location closed months ago ...
Oct 14, 2023 by Pranjal Vishwakarma
Swiggy - Refund Closed
I ordered swiggy instamart some items they did not deliver yet and my payment get deducted from paytm i want my refund as well as otherwise i will file a case with you guys and your company ...
Oct 11, 2023 by Sonali
Swiggy - Refuse replacement or refund with their mistake Closed
I placed an order for grocery items on *th october ****, where as it includes Lays chips Rs.**, Bread Rs.** and butter Rs.***. But i received the chips of rs ** (smaller size), butter of cost rs **(smaller size) and bread as it is only. ...
Oct 10, 2023 by Harshitha K
Swiggy - Refund not provided Open
Ordered * pizzas from swiggy, all toppings were spilled and sticked to the box which happened during the delivery process and I had to throw it. I wrote to them but they did not provide me refund. yesterday, i ordered kind fries fiery hell dip ...
Oct 09, 2023 by Ritika Sharma
Swiggy - Swiggy Refund issues Open
I placed an order, but because the delivery time exceeded one hour, I canceled it within a minute. Instead of receiving a full refund, they deducted the entire amount and marked the ticket as closed in both the chat and email. I have sent them ...
Oct 08, 2023 by Chirag Garg
Swiggy - Delay on food delivery Closed
Swiggy delivered the food by delay of **minutes ..one excutive from swiggy promised me to give the compensation but during the process he marked the chat closed and after that unable to connect with swiggy customer care Order I'd is ******...
Oct 05, 2023 by Om kumar
Swiggy - Unresolved cancellation Open
I ordered from Swiggy, and cancelled the order within ** seconds. According to their refund scheme, they don't charge penalty on cancellation till * minute of placing order. The app took too long to respond and I was not provided any custome...
Oct 05, 2023 by Shweta Suresh
Swiggy - Refund policy is not acceptable Open
I ordered one item from swiggy and i cancelled that product within * minutes of time. That company charged *** percentage of cancellation fee for that order. Here neither i received the product nor the order. Please check and resolve this issue...
Oct 04, 2023 by Narendra reddy
Swiggy - Swiggy Fooling Customer By Charging Extra amount to the customer Closed
Hi, I have order Panner tikka Masala from Swiggy on *th October **** at RS ***. I got the delivery along with the menu card of the restaurant but when I check the price of the same item in the Menu. It was *** rs But swiggy is charging **...
Oct 04, 2023 by Chandan Singh
Swiggy - Cockroach in food delivered but money is not being refunded Open
I recieved a food order from swiggy on Oct *,**** and after opening the packet I saw a cockroach dead in my food. This was enough to tell me the quality and hygiene of food so unfortunately I had to throw it. It obviously was not edible and hen...
Oct 02, 2023 by Abhishek
Swiggy - Item not delivered and wrong item delivered Closed
First of all I ordered one item yesterday and they gave me tha wrong item I registered complain my issue wasn't resolved from swiggy they gave me a coupon on instamart and I ordered it today then they again scam me by not giving the freebie ice...
Oct 02, 2023 by Mahek
Swiggy - Not received food and not refund me my money Open
I had placed a order whose order no- ************ which was not delivered due to the map not being tracked properly.Then I got a call from Swiggy in which the boy said, Sir, I am canceling your order, then your money is refunded your account, t...
Oct 01, 2023 by shivam rai
Swiggy - Charged me for their technical Error Closed
I ordered a dish via Swiggy on **-**-**. I checked a few times, the address was properly put. The delivery person reaches some other location, which is approx *.*kms away, and says that this is the location that's showing and I can't go and del...
Sep 30, 2023 by Sagarika D
Swiggy - Payment collected by delivery boy Sunil Sahu item misplaced Closed
Item misplaced by delivery boy...
Sep 26, 2023 by Ramesh k
Swiggy - Order not delivered Open
Not delivered and stating that it is delivered Not even customer service chat executive is assisting, instead of sorting the delivery issue both the customer service chat executive and delivery executive both are saying it's delivered...
Sep 26, 2023 by Rajesh Varma
Swiggy - Order got delayed and customer support reordered the order without permission Closed
I ordered from swiggy and waited for almost *:** hrs. The delivery boy was not picking the call and customer support assigned a new delivery boy for our order. When delivery boy reached the restaurant , there was no order in at there place. Fro...
Sep 24, 2023 by Isha Bansal
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Questions about Swiggy
Ask questions about Swiggy and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Swiggy?
CONTACT
080-46706906.
This is not the no. To contact them it's a no. Where you can inquiry about how to add your
restaurant in swiggy platform
What is Swiggy office address?
Address : H. No. 1-62/172, 4th Floor , Plot No. 172, Kavuri Hills Phase II, Madhapur , Hyderabad, Telengana -500033.
Bundl Technologies Private Limited,
No.55, Sy No.8-14, Ground Floor,
I&J Block, Embassy Tech Village,
Outer Ring Road, Devarbisanahalli,
Bengaluru - 560103, Karnataka.
What is Swiggy customer care email?
support@swiggy.in
Their is one more email grivences@ swiggy.in this is mail provided in swiggy app terms and condition
Where to find Swiggy discount coupons?
Who is the Owner / CEO of Swiggy?
Sriharsha Majety
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