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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Spice Jet?
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a. Contact the customer support of Spice Jet first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Spice Jet - Spice Jet Request for Refund of Date Change Amount Booking Reference PNR Closed
I am writing to address an issue regarding a recent booking with SpiceJet. we had a reservation for a flight scheduled for the **th of February, for which we paid an initial amount of **,*** INR. Subsequently, we requested a date change for the...
Feb 18, 2024 by Satish Raj
Dear sir, I have booked my flight from madurai to dubai on *'nd december at spice jet airlines by makemytrip.com portal. My travel date is ** Dec ****. I went to airport on the same day and waited from monring to evening. They had delayed th...
Dec 29, 2023 by balasubramanian
Spice Jet - So much delayed flight Closed
The departure time was **:** but still I’m waiting and sitting around * hours.. anyone's,could please help this issue....
Nov 18, 2023 by Lal Saheb Singh
Spice Jet - Flight Cancellation Open
Dear Sir, We recently travelled to Tamilnadu on personal trip along with my family through SVR Tours and Travels, Dilsukhnagar, Hyderabad. Our return journey was on **-Oct-****, Saturday from Madurai to Hyd thru SPICEJET (SG****) at **:** Hrs. ...
Oct 29, 2023 by Ravikumar Nama
Spice Jet - AC not working in flight Closed
AC NOT WORKING IN SPICE JET, SO MUCH SUFFOCATING, A BABY WAS CONSTANTLY CRYING DUE TO IT, I NEED MY FULL COMPENSATION, FULL REFUND...
Aug 19, 2023 by Rukshana Parveen
Spice Jet - Bullying for charge of extra weight where as no extra weight was with us Closed
I had no ** kg weight luggage. Only cabin luggage was with me. It was * kg @ *.* kg . Before taking the boarding pass I requested if I can take in cabin as I had no weight luggage . I was assured to take. At exit I was made to wait @ threatene...
Apr 29, 2023 by Naresh rathi
Spice Jet - Poor on ground services Closed
We got to know we need hard copy of visa at boarding counter ans my husband had to rush to immigration help at spicejet counter where they took ** min to take out a print out, that too a poor quality print out.. We reached airport at * to boar...
Mar 18, 2023 by Manjot kaur
Spice Jet - Haven t received the refund amount for my cancelled flight Closed
My return flight from Goa to Delhi on *th October was scheduled at *.** PM and it was delayed by * hours i.e. at *.** AM and I was informed about this at the time of boarding. I was with my family of two kids (* and * years child), my wife and ...
Dec 17, 2022 by HIMANSHU SINGHAL
Spice Jet - Baggage not delivered Open
I wanted to report about the mishandling of my luggage by Spice jet. I traveled from Dubai to India on **th April but they didn’t bring my luggage. After long long follow up still I don’t have any update. No one is responding and updating s...
May 01, 2022 by Shweta
Spice Jet - Refund Not Issued For Cancelled Flight Open
I have booked a spice jet ticket from Dubai to Jaipur, however the flight was cancelled by SpiceJet and I have requested a refund around the **th July. However I have not received the refund yet and when I had word with spicejet executives, ...
Oct 02, 2021 by Pankaj Pareek
Spice Jet - My flight rescheduled and i can t travel as i have no RTPCR test in my hand Open
My flight has been rescheduled twice. My original flight is at **:** pm. First time rescheduled at **:** pm. AGain rescheduled at ** :** am in the morning But to travel the flight I have no RT PCR test on hand which is mandatory. I get my RT ...
Jul 30, 2021 by Pinaki Hazra
Spice Jet - Not find refund of flight tickets Closed
We had made our booking for the flight if spice Jet SG *** New Delhi to Bagdogra for the date * June **** Details * Nitesh Bhansali * Abha Bhansali * aakarsh Bhansali Total amount ***** But due to lockdown condition we were not ab...
Jun 06, 2021 by Nitesh Kumar bhansali
Spice Jet - Money deducted but service not received Open
I was booking seat for my flight on spice jet The payment was successful but I didn't get my seats and I recieved a message which said transaction failed , contact the given number if money is deducted But I am not able to contact any custome...
Apr 26, 2021 by Vaibhav Raj
Spice Jet - Refund Not Received Open
I had booked tickets in Feb '**** to travel to Mumbai in April **** from Spice Jet portal . Due to Cornovirus was not able to take the flight as the Government had imposed restrictions, as well as flights, were canceled. A Credit Schell was g...
Mar 12, 2021 by Soni
Spice Jet - Refund Closed
We were advised by Spice Jet that the flight was cancelled, hence opted for a full refund which should have been Rs. *****.** But later showing as only fees and charges refundable for an amount of Rs ****.** only with Rs *,*** airline deducti...
Jan 02, 2021 by Harleen Kaur
Spice Jet - No refund for cancellation during COVID19 Open
I live in Thailand and booked tickets for my whole family pre planned dated between the month of April and May ****. But due to Covid-** lockdowns everything was closed we could not travel. Now as the situation have changed I had cancelled my t...
Nov 17, 2020 by Ravi Singh
Spice Jet - NON RECEIVING OF FULL REFUND ON CANCELLED AIR TICKET Open
Dear Madam/Sir After cancellation my air ticket PNR-RIQMRE dated **.**.** from Chennai to Kolkata due to disruption of normal operation of Kolkata airport and corona issue they are not refunding me the full amount. The ticket has been booked t...
Aug 21, 2020 by AYON TALUKDAR
Spice Jet - Flight cancellation because of COVID situation Closed
I had a flight from Bangalore to Patna at **:** am (PNR - GE*CVQ). On reaching the airport I was told that I have to mandatorily go for home quarantine for ** days as per Govt. norms. However, I had my return ticket booked for **st May from B...
Jun 12, 2020 by Pratyush
Spice Jet - Refund of Airline ticket Spice JET Open
Hi Team, Due to spice Jet i have faced lot of issue on **-June-**** and the other flight like Indigo were running on *-June-****, from BLR-BOM So i want my full refund in my account not in the credit shell. i am attaching the screenshot...
Jun 05, 2020 by Shashank ranjan
Spice Jet - No refund for cancellled Airline Ticket Open
Hi SpiceJet, I am supposed to fly on this flight along with my family,V.Palaniappan....My PNR is SDBD*D. I had booked a flight for Shirdi to Chennai,travel date being ** March,**** and booking date being ** Nov,****. Since National lockd...
Jun 03, 2020 by V.PALANIAPPAN
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