How to file a complaint against Spice Jet?
- Go to "File a Complaint" page
- Choose Spice Jet and write your complaint in detail
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- Get refund / replacement / damages from Spice Jet
Spice Jet
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Helping you with Spice Jet complaints
If you want to complain about a problem that relates to Spice Jet, you have reached the right place. Find your rights, raise your complaint and reach the right person to get it sorted.
If you have an issue with the Spice Jet services, you could be entitled to a refund.
Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Spice Jet?
If you are not satisfied with Spice Jet, file a complaint now:
1. Go to "File a Complaint" page
2. Choose Spice Jet and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Spice Jet
But before filing a complaint, you should
a. Contact the customer support of Spice Jet first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Spice Jet - My flight rescheduled and i can t travel as i have no RTPCR test in my hand Open
My flight has been rescheduled twice. My original flight is at **:** pm. First time rescheduled at **:** pm. AGain rescheduled at ** :** am in the morning But to travel the flight I have no RT PCR test on hand which is mandatory. I get my RT ...
Jul 30, 2021 by Pinaki Hazra
Spice Jet - Not find refund of flight tickets Closed
We had made our booking for the flight if spice Jet SG *** New Delhi to Bagdogra for the date * June **** Details * Nitesh Bhansali * Abha Bhansali * aakarsh Bhansali Total amount ***** But due to lockdown condition we were not ab...
Jun 06, 2021 by Nitesh Kumar bhansali
Spice Jet - Money deducted but service not received Open
I was booking seat for my flight on spice jet The payment was successful but I didn't get my seats and I recieved a message which said transaction failed , contact the given number if money is deducted But I am not able to contact any custome...
Apr 26, 2021 by Vaibhav Raj
Spice Jet - Refund Not Received Open
I had booked tickets in Feb '**** to travel to Mumbai in April **** from Spice Jet portal . Due to Cornovirus was not able to take the flight as the Government had imposed restrictions, as well as flights, were canceled. A Credit Schell was g...
Mar 12, 2021 by Soni
Spice Jet - Refund Closed
We were advised by Spice Jet that the flight was cancelled, hence opted for a full refund which should have been Rs. *****.** But later showing as only fees and charges refundable for an amount of Rs ****.** only with Rs *,*** airline deducti...
Jan 02, 2021 by Harleen Kaur
Spice Jet - No refund for cancellation during COVID19 Open
I live in Thailand and booked tickets for my whole family pre planned dated between the month of April and May ****. But due to Covid-** lockdowns everything was closed we could not travel. Now as the situation have changed I had cancelled my t...
Nov 17, 2020 by Ravi Singh
Spice Jet - NON RECEIVING OF FULL REFUND ON CANCELLED AIR TICKET Open
Dear Madam/Sir After cancellation my air ticket PNR-RIQMRE dated **.**.** from Chennai to Kolkata due to disruption of normal operation of Kolkata airport and corona issue they are not refunding me the full amount. The ticket has been booked t...
Aug 21, 2020 by AYON TALUKDAR
Spice Jet - Flight cancellation because of COVID situation Closed
I had a flight from Bangalore to Patna at **:** am (PNR - GE*CVQ). On reaching the airport I was told that I have to mandatorily go for home quarantine for ** days as per Govt. norms. However, I had my return ticket booked for **st May from B...
Jun 12, 2020 by Pratyush
Spice Jet - Refund of Airline ticket Spice JET Open
Hi Team, Due to spice Jet i have faced lot of issue on **-June-**** and the other flight like Indigo were running on *-June-****, from BLR-BOM So i want my full refund in my account not in the credit shell. i am attaching the screenshot...
Jun 05, 2020 by Shashank ranjan
Spice Jet - No refund for cancellled Airline Ticket Open
Hi SpiceJet, I am supposed to fly on this flight along with my family,V.Palaniappan....My PNR is SDBD*D. I had booked a flight for Shirdi to Chennai,travel date being ** March,**** and booking date being ** Nov,****. Since National lockd...
Jun 03, 2020 by V.PALANIAPPAN
Spice Jet - Flight has been cancelled however no refund Open
I had booked tickets for * of my family member to fly on ** june**** via spice jet. (PNR:MDWYYT) and (PNR:TGQ*NK). Flight has been cancelled, however they are not refunding my money instead they will add it in credit shell and they want us to...
May 23, 2020 by Saugata nag
Spice Jet - My luggage was not delivered on time Open
My name is Murugesan Paulraj and I traveled via slice jet from Trivandrum to Mumbai and then Mumbai to Dubai , and then Dubai to Caribbean. I have to cancel onwards flight from Dubai because Mumbai airport team didn’t send my luggage and I wa...
Sep 11, 2019 by Murugesan
Spice Jet - Flight ticket cancelled but not yet get Open
On june *rd ****, I booked flight ticket from hyderabad to varanasi , due to some reasons I cancelled ticket through spice jet agent by phone call, she said that with in * weak you will get your money back, but till now (near by * months ) I di...
Aug 29, 2019 by VIJAY KUMAR TENEPALLI
Spice Jet - Money deducted but Ticket not booked Closed
I had booked a ticket from Bangaluru to Adampur on **th August **** around *:** p.m. using Spice jet website. The ticket was worth Rs *,***/-. The transaction was successful but the ticket was not booked. I request Spice Jet to kindly reimburse...
Aug 17, 2019 by M A Akbar
Spice Jet - Not getting any refund Open
I booked a round ticket from Bangalore to Kolkata for my exams. Unfortunately, my exam postponed and shifted to the very next week. As I have booked earlier it seems that I have to cancel. I paid total **** Rs but they are telling you will not ...
Jun 06, 2019 by Priya sangam rahi Singh
Spice Jet - Deficiency in service by SpiceJet Open
I had booked a flight with SpiceJet on **/**/**** PNR no ODRV*N on flight no SG-**** Delhi to Dehradun to depart from Delhi at **.** hrs. I check in well in advance and deposited my check-in baggage at their counter then went to the lounge to h...
Jun 05, 2019 by Dr Pradyot Kumar Singhal
Spice Jet - Flight ticket refund not came Open
I booked a flight on March ** from Chennai to Surat and surat to Chennai. I got a call from spice jet customer care about the cancellation of flight on April *th about Chennai to Surat flight which I was on May **th and they informed me about t...
May 09, 2019 by DAMODHARAM MAHESH
Spice Jet - Hand baggage charges include food and laptop Closed
I was charged *** Rs per kg for excess hand baggage since hand baggage included laptop bag and food carried that was to be consumed during the layover. They said you can't carry sweets and other eatables because the aircraft cannot take that we...
Apr 21, 2019 by Anuradha B
Spice Jet - No refund of airlines cancelled ticket Closed
I booked two round tickets Hyderabad to Madurai (**-*-** to **-*-**). Spice jet cancelled the flight due to its operational problems and offered a full refund on **-*-**. Upon continuous chasing assured refund within **-** days. But even after ...
Apr 11, 2019 by TCS PRASAD
Spice Jet - Harassment and charging for hand baggage just before boarding aircraft Open
Spicejet/Flt SG-**/PNR-Q*QBMV/Dubai-Mumbai/** January **** - harassment and charging for hand baggage just before boarding at Dubai using unfair practice. I was harassed and charged for * kg extra hand baggage(AED **/-, about Rs.****/-) under d...
Mar 24, 2019 by HIra Prasad Singh
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