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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Sapnaonline?
If you are not satisfied with Sapnaonline, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Sapnaonline and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Sapnaonline
But before filing a complaint, you should
a. Contact the customer support of Sapnaonline first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Sapnaonline - Books not delivered Closed
Recently I purchased language books on this website because of its affordable cost. But it seems they are careless about their delivery and only experts in sending automated robotic replies like "we will notify you" through email or sms. Their ...
Jul 18, 2020 by Aniket Paradkar
Sapnaonline - Book not delivered Open
I am trying to place an order for a book since ** January. They mention on the website that item gets dispatched in *-* working days. But It has been more than * working days and it is still not dispatched. Today (** Feb ) they called me to say...
Feb 19, 2019 by VIKRANT CHOUDHARY
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