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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Royal Enfield?
If you are not satisfied with Royal Enfield, file a complaint now:
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a. Contact the customer support of Royal Enfield first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Royal Enfield - Problems from DOP in bike and not satisfied Open
I have purchased a new classic *** BS* from Karachiwala Automobile Ahmednager Maharshtra the bike was having the issue of madguard from the DOP which was not at center it was at left side . On ** August morning when I went to showroom to tell...
Nov 23, 2021 by Vijay Arjun Narute
Royal Enfield - Bike delivery delayed for 8 months and then informed the model is stopped Open
Ordered continental GT - Dr. Mayhem bike, at Royal Enfield showroom - Sri Velavan motors, Arcot road, during February - ****. Paid a advance of **,*** rupees at the time of booking. Waited till August regularly with the showroom for the deliver...
Oct 29, 2021 by Parthasarathy G
Royal Enfield - 2 wheeler problem Open
Hello sir.. Maine March **** me ek Royal Enfield purchase ki thi. Bike purchase k *th month baad hi bike ka meeter kharab ho gaya. Or company ne free warranty me replace krdiya. Or abhi bike ko * sàal bhi complete nahi hua or bike ka meeter ...
Oct 27, 2021 by Shubhank sharma
Royal Enfield - No update of the bike after 105 days of booking Closed
Hi, I am Dhiraj Solanki, I have booked Royal Enfield Himalayan on **nd of July **** in Voyage Motors, Goregaon East. My booking ID: BKG******DE***** Kindly help me with the expected delivery date, because it is very frustrating to wait f...
Oct 09, 2021 by Dhiraj Solanki
Royal Enfield - Faulty bike Open
I had purchased new Royal Enfield Classic *** in the month of June ****, after a while I found that the bike has a issue of running off. I mentioned this issue in my first service, but it was not resolved. I had same same issue again and decide...
Sep 30, 2021 by Sunain Sabirbhai Shaikh
Royal Enfield - Registration of Vehicle Open
I bought a BS * BULLET X *** in the year **** January. After that I was told that my vehicle registration will be done within * weeks. Later Lockdown happened it got delayed and the dealership got closed ( Synergy Auto, Sakinaka). I tried conta...
Aug 02, 2021 by Brijit Reji
Royal Enfield - Extra amount charged during bike delivery Closed
I had booked royal Enfield Meteor *** stellar blue on Jan **th **** and the onroad price was Rs ****** at that time.,.,and my bike got delivered on *th of July **** but they charged Rs ******.They should always charge what is the amount on book...
Jul 31, 2021 by Chetan
Royal Enfield - Spurious Tyre tube quality of Interceptor 650 Closed
Today on *.*.**** when I checked rear tyre of my Royal Enfield interceptor *** it was found totally flat. I called Road side assistance of Royal Enfield to repair. They opened the tyre and found that tube nozzle was having manufacturing defect ...
Jun 02, 2021 by Dr DS
Royal Enfield - Cancel booking to hike price Closed
I am Abhijit katual have Booked a meteor *** Book online on **th December **** and my Booking number is BKG******CD***** of amount ***** rupees. but royal enfield dealer cancel my booking on ** jan **** intentionally to demanding high price a...
Mar 31, 2021 by Abhijit Katual
Royal Enfield - Issue Unresolved Open
I have purchased Royal Enfield Classic gunmetal grey in the month of February, ****. After almost * months I have started facing issue in the bike. On **th September, **** I have visited to Voyage Royal Enfield service center in kandivali (west...
Nov 11, 2020 by Manish Bhairuram Kumawat
Royal Enfield - Incorrect Charges Closed
I was given an estimate of Rs **** but I have ended up paying Rs **** and my vehicle was with the service station people for ** days. I lodged a complaint with the ASM (Area Sales Manager), customer support team and whoever I reached out to ...
Nov 05, 2020 by Amrut
Royal Enfield - Paint fault Open
Paint fault I purchased the bike on **** August ** and I have so many issues with the company itself they've never called me ever since I purchased the vehicle for service, they are not responding to me, back wheel spoke are breaking I've repla...
Nov 03, 2020 by Arjun parameswar R.K
Royal Enfield - Over charging of bike Open
Please find below the message sent to one of the dealer from where I took the bike (***ES).....bike is being sold at inflated prices and having no justification. Bills of auxiliary items is not being provided too, Cash payment @*% is being take...
Oct 19, 2020 by Sanjeev Ranjan
Royal Enfield - Cancellation of Royal Enfield Refund did not happen even after 7 months Closed
I had booked royal enfield on March **nd **** but later found that the ROyal enfield was closed for various reasons like lockdown, franchise taking over from one another etc. I regularly reached out to customer service, visited the Showroom and...
Oct 19, 2020 by Arun Nagabhushan
Royal Enfield - Half of the payment done but not delivered Open
I have frequently looking out for used Royal Enfield under * lac. Finally one day i have seen Post/Ad Royal Enfield Classic *** with the price of **,*** Bangalore location dated on ** AUG ****.Then i tried to reach out him and call to connected...
Sep 16, 2020 by Naveen N
Royal Enfield - Refund not given Open
I had booked a re white helmet. Since it didn't fit my size ,I returned it. And even after a month, I didn't get a refund ....
Sep 03, 2020 by Ronald Pereira
Royal Enfield - Faulty Parts in Royal Enfield Himalayan Open
I had bought Royal Enfield Himalayan BS* in May ****. It was performing well for some *-* months, then i started facing issues in my cone set & i raised a complaint in service center multiple times still they are unable to fix it. Because of th...
Aug 17, 2020 by vineet chavan
Royal Enfield - Faurd in bike selling Closed
From Mr. Zora Singh i have deal the bike royal enfiled bullet, he dispatch it by Naam Army Transport, but bike is not come to me, and courier person claim amount in respect of late duty payment, they hold the vehicle any where call to me to pos...
Jul 23, 2020 by Sanjeev Sharma
Royal Enfield - Faulty part Closed
After three days the service centre said there is porblem with the canister of a bike that has run **** km and only for * months. Reson being I filled too much full. Max I filled Rs ***. How is that too much. What's the point in keeping such ...
Jun 19, 2020 by Don Caeiro
I think it's fraud so complaining about it coz I'm in touch with him...
Jun 17, 2020 by Pratik kale
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Questions about Royal Enfield
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What is Royal Enfield office address?
Eicher Motors Limited
3rd Floor, Select Citywalk
A-3, District Centre, Saket
New Delhi- 110 017
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