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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
RELIANCE DIGITAL - Faulty Refrigerator Open
I have purchased Whirlpool double door refrigerator from reliance digital(SR Nagar branch Hyderabad-Telangana) after ** days of usage the fridge is getting frozen on both lower and upper part of fridge all the vegetable are getting spoiled in t...
May 02, 2021 by Hari Krishna Mekala
RELIANCE DIGITAL - Replacement of AC Closed
Dear Team SUB : Demand for Replacement of AC Registered Mobile No : ********** This is in regards to the complaint done for our Reconnect AC (Product ID - *********) Purchased on **/**/****. We have done a complain on **th March **** (...
Apr 22, 2021 by Anil Chandwani
RELIANCE DIGITAL - Reconnect AC not able to repaired even under extended warranty Open
Purchased reconnect Inverter split AC *.* ton of ***** and also * years extended warranty for**** in aug **** ** days back on *thApril **** AC stopped working and I register a complaint and after * week they told me PCB is faulty and it wil...
Apr 21, 2021 by vikas kumar
RELIANCE DIGITAL - LG Dishwasher not working and no response from RELIANCE digital Open
I have bought LG diswasher from RELIANCE digital almost a one and half months back, and from that time its not consistent in cleaning vessels , there are white patches in all vessels. After contacting them they told to buy water softener for ...
Mar 31, 2021 by Sandeep Singh
RELIANCE DIGITAL - Store sold damaged product now refused to replace Closed
Dear Sir/Ma'am, This is to bring to your notice an extremely painful experience that I am going through concerning the Reliance Digital store in Ambience Gurgaon. On **.**.****, I purchased an Iphone ** worth ₹***** from the store in Am...
Feb 23, 2021 by Sameeksha Bhatt
RELIANCE DIGITAL - About not get Gst benifits on purchased in finance Open
I was purchased mobile phone from reliance Digital * days ago...and iwas made finance with HDFC Bank...but when iwas told them to add my Gst no. In invoice....they told me it's not possible ....our system is not allowed us to do .....I was surr...
Feb 14, 2021 by Manish Kulkarni
RELIANCE DIGITAL - GST Invoice missing Closed
Please refer my order id RDF******** and invoice number D*************** dated *nd February **** for purchasing Apple iPad Pro and Apple pencil. At the time of placing the order I asked for a GST invoice and I gave my GST number. However...
Feb 04, 2021 by Sukanya Patra
RELIANCE DIGITAL - Cashback not received Open
Hello, I have purchased the lenovo laptop from Reliance Digital store on **th October **** using HDFC Debit Card. Till now i didn't receive cashback. The store people told me that I will receive it after ** days. I have purchased it from ...
Jan 04, 2021 by Rajasekar Devarasetty
RELIANCE DIGITAL - Reliance Degital Is Not Processing My Order Closed
Recently I Ordered Electronics from reliance digital online portal on ** december **** . when the product is shipped on ** December **** i got SMS on my registered mobile number including details of Courier partner and tracking number. But Stil...
Dec 18, 2020 by THAKOR GOPALSINH
RELIANCE DIGITAL - Warranty not provide Closed
I have Brought a brand new Lenovo laptop and within *month it got faulty. When I Reached in strore to avail warranty. They refused and trying to establish that seal is damage. But there is no such seal and sign of tempering....
Dec 13, 2020 by Kanti Chatterjee
RELIANCE DIGITAL - No cost EMI Open
Had purchased a Vivo y** against order no.RDF******** dated **.*.****, on 'No cost EMI' basis. However the merchant banker charged **% interest on the * months EMI. On taking up the matter with Reliance digital, at first they informed me that t...
Nov 24, 2020 by Vianney Dgama
RELIANCE DIGITAL - Reliance digital is not accepting returns Closed
I bought infinty tranz *** wireless headphone in reliance digital on **.**.****. The package has delivered three days later. But the microphone is not working. I have raised a compliant in reliance digital but they didn't care about that. Serio...
Oct 28, 2020 by Muniyappan K
RELIANCE DIGITAL - Cancelled the order and didn t get any refund even after 10 days Closed
I've ordered a Preethi zodiac mixer grinder of worth ****/- on August *th ****. It was supposed to be delivered to me on **th aug ****. I didn't get it on time. Even after numerous calls made to them, like nearly **-** calls, I was simply asked...
Oct 05, 2020 by Ganji Swetha
RELIANCE DIGITAL - Refund not provided after 45 days of order return Open
I ordered a apple airpods from Reliance digital online store and received a defective product. I placed a return and they processed a replacement . Since last ** days that replacement order is in confirmed state . So I asked them for a refund. ...
Oct 01, 2020 by Sagar Malik
RELIANCE DIGITAL - Product DLink wireless Router not delivered neither refunded by Reliance Digital Closed
On **-**-** I have ordered and paid Rs ****/- for DLink DIR – ***L Pocket Cloud Wireless Router – Order no. RDF******** dt **-**-** from Reliance Digital website. On **-**-** a defective product was delivered to me and the battery was total...
Sep 25, 2020 by Anujit Deb
RELIANCE DIGITAL - Tampered Package Delivered Open
I have ordered smart watch online. I received opened package with manufacturer seals broken. The watch also looks used with protective films missing from the watch front touch screen and back sensors. I immediately registered complaint on the s...
Sep 08, 2020 by Chandrasekaran
RELIANCE DIGITAL - Replacement order not delivered and refund not initiated Closed
I have complaints regarding * orders I placed: *. I placed an order for Apple airpods on * th Aug and I received a defective product on delivery. And then I provided all the details and DoA from Apple for the same. After ** days of calling to ...
Sep 02, 2020 by Sagar Malik
RELIANCE DIGITAL - NO SERIAL NUMBER ON INVOICE Open
Bought a ASUS TUF Fx***dy gaming laptop from Reliance Digital on **th August **** Got it delivered on **th August In the invoice the serial number of the laptop is nowhere mentioned I kept calling reliance digital since then Every sin...
Aug 26, 2020 by Ahindra Das
RELIANCE DIGITAL - Amount detected and order confirmation not done Open
I have place a Whirlpool washing machine in reliance digital App on August *, Amount has been detected from my account but order was not confirmed its showing payment unsuccessful in my orders. I have contacted customer care from day * to till ...
Aug 18, 2020 by M Raghunath Reddy
RELIANCE DIGITAL - Package not received Closed
hi, I have placed the order on ** July ****. but not got the product yet. its been so long that I have to wait. whenever I call then I need to wait for more than ** min and my call automatically disconnects. I am feeling helpless not they don't...
Aug 10, 2020 by rishav Chouhan
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RELIANCE RETAIL LIMITED
3rd floor, Court House,
Lokmanya Tilak Marg,
Dhobi Talao, Mumbai 400002
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