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RELIANCE DIGITAL
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against RELIANCE DIGITAL?
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4. Get refund / replacement / damages from RELIANCE DIGITAL
But before filing a complaint, you should
a. Contact the customer support of RELIANCE DIGITAL first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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RELIANCE DIGITAL - Package cancelled Closed
Order done **/**/**** Order cancelled **/**/**** Still no refund processed....
Oct 25, 2024 by Shashank
RELIANCE DIGITAL - Urgent Assistance Required for Moto Repair Closed
My name is Shashikanth, and I purchased a Moto G** mobile from the Reliance Digital Balanagar branch. My contact number is **********. During the purchase, I opted for insurance against any damages, with the assurance that any repairs would ...
Oct 25, 2024 by Shashikanth
RELIANCE DIGITAL - Warranty Claim Open
Dear Team, I am writing to formally address an ongoing issue regarding my Hisense TV (Model **A**F, *** cm/** inch *K Ultra HD Android Smart LED), which I purchased from Reliance Digital on August *, ****, as part of a promotional offer that i...
Oct 09, 2024 by JItesh Dhuriya
RELIANCE DIGITAL - Insta delivery Closed
I ordered oneplus *r and that was available as insta delivery option but after order there was no any tracking link i tried to connect customer service agent and they said your order will be deliver in next ** haurs but i was order in insta del...
Oct 06, 2024 by Gaurav singh
RELIANCE DIGITAL - Refund request due to double payment for a single purchase Open
Dear Team, On **th Sept **** between **:** hrs to **: ** hrs (approx.) we purchased few items from Reliance Smart Bazaar, Civil lines, Prayagraj. While making payment at the counter I tried to make the payment thru HDFC Credit card, but the c...
Sep 21, 2024 by ajay
RELIANCE DIGITAL - Damaged item delivered with paste sticker on damage mark on back side Open
A refrigerator was purchased from Reliance Digital store located in Jammu, Kunjwani, under Tax Invoice# T*SN*********** dated **/**/****. As per the commitment, the product was supposed to be delivered by the evening of **/**/****, but it was n...
Aug 19, 2024 by Radhey Shyam Meena
RELIANCE DIGITAL - Time waste of costumers miss guidance lack of employees training Closed
That day was Thursday I have asked reliance digital employees for discount on a new phone moto G** *G they said yes sir and said that **** rupees discount was available on ICICI credit card that day I didn't purchase the phone but on Saturday I...
Jul 23, 2024 by Himank Sharma
RELIANCE DIGITAL - Refund Not Credited Closed
I placed an order for Safe STB Vst ***d Stabilizer on **/**/****, which was automatically cancelled on **/**/****. I received a message stating that the refund was initiated and would reflect in a maximum of ** days. However, it has now been *...
Jul 10, 2024 by Tanzeem Akhter
RELIANCE DIGITAL - Reliance Digital Return Refund process delay by merchant Open
I bought a soundbar thorough Reliance Digital Online but I have been delivered a wrong product on **th May,**** and I have lodged a service request (on **th May,****) to return and refund the item. Since then customer support is delaying the pr...
Jun 24, 2024 by Ranadev Singha
RELIANCE DIGITAL - False promises and bad installation Closed
I was sold the product saying that Reliance would take care of every problem. The installation was done badly. The hole that was drilled was not closed. The vacum was not done. (As told by Bluestar technician). It rained and water started flowi...
May 06, 2024 by Akshay Dakalia
RELIANCE DIGITAL - Incorrect EMI Charge for Cancelled Order and no refund Closed
Dear Sir/ Madam, I ordered a product from Reliance Digital website on **-Apr-**** named "Samsung Galaxy Watch * Pro" amounting INR **,*** (Rs. **,*** - Rs. *,*** instant discount for EMI) under Debit card EMI scheme but due to delay in deliver...
May 02, 2024 by Nikhil Joshi
RELIANCE DIGITAL - Defect product Open
Dear Sir/Madam, I have purchased a home product (Lifelong LLDI**, **** Watts, Dry Iron, Temperature Control, Blue & White) from Reliance Digital (*nd October ****) Product is under warranty (Product warranty is * years). On *th Marc...
Apr 09, 2024 by Neetu Kumari
RELIANCE DIGITAL - Defective Product Refund required Closed
I purchased a Havells Cooler from Reliance Digitial website on ** Mar ****. Product deliver on * Apr ****, and it was dead on arrival. It was not working. I raised a complaint to Reliance on * Apr and asked for refund. Since then, I called them...
Apr 06, 2024 by Amit Kumar
RELIANCE DIGITAL - RECEIVED DEFECTIVE PRODUCT AND WANT REFUND Open
I purchased SAMSUNG S ** FE on *rd march **** from Reliance retail limited outlet of Moradabad Uttar Pradesh ****** CIN NO. U*****MH****PLC****** the phone is defective . Green lines are showing while playing and video on Youtube. Now the sales...
Mar 05, 2024 by Palak Choudhary
RELIANCE DIGITAL - Delivery Issue Open
Dear sir, I had ordered Iphone ** from Reliance digital on *rd march at *:** am on instant delivery option but I am still waiting for the delivery and delivery status update. not getting any useful information after so many calls and emails...
Mar 04, 2024 by Nitin Mohil
RELIANCE DIGITAL - Delivered Damaged product Closed
Recently I have brought a new DELL laptop in reliance digital store kamareddy Telangana. On **/**/**** i have made payment towards my new dell laptop(DELL **** i*/**Gen) Unfortunately the piece is out of stock in the store so the reliance digi...
Feb 21, 2024 by Arepally Ashrutha
RELIANCE DIGITAL - Refund not received Open
I purchased a laptop from Reliance Digital app on * Nov which was delivered to me on ** Nov. The laptop was faulty and had many problems So I filed a return and refund request on ** Nov, The laptop was picked up from my home on ** Nov and rea...
Dec 28, 2023 by Aman
RELIANCE DIGITAL - Payment unsuccessful Open
I ordered airpods pro, * days ago and the amount was deducted from the UPI but on the app it is showing payment unsuccessful and I contacted customer care but they are telling me to wait....
Nov 09, 2023 by Utkarsh Kumawat
RELIANCE DIGITAL - Faulty product received and not being replaced even after 5 days Closed
On **th August I purchased a New Whirlpool semi-automatic washing machine Ace XL ** on full payment from Elante Mall store, Chandigarh and got it delivered on **th. But found the product as defective. We got a engineer visit on **th who assure...
Sep 01, 2023 by Naresh Sharma
I bought a refrigerator from reliance digital at itanagar arunachal pradesh on ** July ****. Just after a few days it was not working properly and then I made a complaint about it. Then they send a mechanic and he repaired it. but again it's sh...
Sep 01, 2023 by pranjal pratim sharma
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RELIANCE RETAIL LIMITED
3rd floor, Court House,
Lokmanya Tilak Marg,
Dhobi Talao, Mumbai 400002
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