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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Redbus.in - RedBus India Bus Services Open
I had scheduled bus via RedBus Trip Code: **** Departure: **:** PM Sep **, **** The scheduled arrival time was **:** PM ** Sep But it got delayed by * hours When I reached out to customer support they suggest to take an alternative at *:** ...
Sep 29, 2021 by Mahima Raj Gupta
Redbus.in - Redbus bus cancelled without any further notice redbus is not giving the refund Closed
I had booked a ticket from Bengaluru to Hosapete for **th August (bus timing *:**pm) on redbus. Name of the transport company is Kishore Travels. I went to the boarding point * hour before (*:**pm) my pick up time and waited upto *:**pm for t...
Aug 18, 2021 by Viswanath Marachi
Redbus.in - Did not get refund from redbus in Closed
I have booked ticket for kolkata to digha sbstc A/C bus *.** am. For ** persons on *nd feb ****.Bus cancelled by operator.I did not get refund also bus operator told me that there is no A/C BUS FROM SBSTC FOR KOLKATA TO DIGHA FOR LAST ** MONTH...
Feb 14, 2021 by Priyanka Thakur
Redbus.in - Fraud Drivers Led Us To miss our bus tickets of 4 passengers to Bangalore Closed
I had a bus booking from thrissur to bangalore on **/**/**** ..I was supposed to board the bus at *:** P.M.. i reached the boarding point at *:** P.M (** mins prior mentioned )..i didn't receive any wake up call from redbus team as they have in...
Mar 02, 2020 by K. Nikhil
Redbus.in - Refund not credited Open
Transaction failed due to some reason and the should have been refunded asap but even after a months waiting no refund credited. Multiple emails/calls but no resolution. Redbus says to check with Bank and sharing reference numbers etc, Bank ...
Feb 04, 2020 by Sayed Jakeer Hussain
Redbus.in - Phone stolen by Bus Staff Closed
I am Arvind Narayanan, a regular customer of Redbus. I want to bring to your notice that My phone Samsung A* **** was stolen my from seat within a minute of boarding the bus. Bus details- Travels- A* Travels Date and Time of departure- *...
Feb 04, 2020 by Arvind Narayanan
Redbus.in - RedBus hotel refund for additional GST amount collected Open
I had booked my hotel through redbus.in having booking ID HTLB*BF*Y*** and Voucher Id T***O******* for dated * Nov to ** Nov ****. When i book my hotel on ** July **** GSTS rate is ** % for my booking but now (in October ****) government has r...
Nov 15, 2019 by kunal
Redbus.in - Cheating by redbus in Closed
I booked * tickets from hyderabad to jagdalpur on **.**.** in rajdhani travels at redbus.in, but the bus service got cancelled which was found when i called to phone no's provided along with e-ticket. The same was taken to redbus.in to get my ...
Oct 24, 2019 by Rajesh Somala
Redbus.in - Refund Open
I had booked Surya Connect bus from Ernakulam to Chennai on *th October for **** for four passengers. The reference number being TNB*********. Since I realized that I had booked on a wrong date I cancelled within ** minutes of booking. But to m...
Oct 16, 2019 by Vivek
Redbus.in - Unable to get back amount after ticket Cancellation Open
I have booked ticket using redbus.in website. It showed seat booked successfully after paying the ticket amount. But after sometime I got an SMS as "TSRTC regrets to inform that the service No **** has been cancelled for which you have booked...
Oct 05, 2019 by G.R.SRINIVAS BABU
Redbus.in - Bus has cancelled without any information Closed
I have booked bus on **th August from Pune to Ahmedabad for **th August. and the ticket number is TN*H******** and PNR is ********. The bus suppose to reach Pune - Wakdewadi- TVS Showroom by **:**pm but its didnt come even *:** pm and we have ...
Aug 26, 2019 by Mehu Bhalala
Redbus.in - Bus cancelled but refund not given Open
I purchased a ticket on **st July ** o'clock from Allahabad to Lucknow. I was there from **:** and eagerly waiting for the bus. The bus didn't come. At about **:** pm one of my co-passenger told that the bus has been cancelled. I was not even i...
Aug 09, 2019 by Amitava Roy
Redbus.in - Denying refund in original payment source Open
I booked a ticket from redbus app and later cancelled it. But redbus credited amount in wallet instead of original payment source. Now when I called them regarding this they are simply denying by saying it is not possible to credit amount to or...
Jul 08, 2019 by Gaurav Sharma
Redbus.in - Refund not initiated by redbus Open
I booked bus ticket via https://www.redbus.in/, journey date **/May/**** *:** pm. The bus got cancelled via bus operator. I had complained the same day to the bus operator but not refunded yet. Its almost * month gone. Date Of Booking : Frida...
Jun 26, 2019 by Jai prakash
Redbus.in - Refund not done Open
The refund has still not been done for the ticket booked on * May ****. The Redbus has given me a false email regarding the calculative figure of total amount to be refunded ahead of bus cancellation by the operator. Ticket no. *********** for ...
May 07, 2019 by Shashwat Jaiswal
Redbus.in - Regarding refund of bus ticket Open
This complaint is regarding the refund of my money from RedBus. I booked one ticket on ** April ****. On **th they had initiated refund amount of ***.**. I have shared my bank details with them but till now I have not received any refund from t...
May 06, 2019 by SHIVAL CHADDA
Redbus.in - Bus got cancelled Open
I booked tickets from Kaveri Travels through Redbus from Hyderabad to Ongole on **/**/**** and back to Hyderabad on **/**/**** to cast my vote. Due to their personal greediness, they cancelled the service just * hours before the journey starts ...
Apr 26, 2019 by Makkena Venkateswara Rao
Redbus.in - Cheating with cancellation policy Closed
I've booked a ticket with RedBus on **th April from Hyderabad to Bangalore. I've checked the cancellation details within the app before booking the ticket which says I can cancel anytime before * pm on **th of April with a cancellation fee of *...
Apr 24, 2019 by Chaitanya Reddy
Redbus.in - Bus cancelled and denied refund Open
I was supposed to travel from Allahabad to Varanasi on **th February **** **:** Pm by UPSRTC non-ac bus under two PNR for * people with (* senior citizens). When I reached the Civil Line Bus Stand, Allahabad, Non-AC Bus Counter Executive told m...
Mar 30, 2019 by BISWAJIT CHATTERJEE
Redbus.in - My wallet got deactivated Open
I had a redbus wallet with ****/- rupees in it. And a few days back when I tried to access the wallet they asked me to verify my phone number. And when I gave my number an error message popped up" number already in use". Then I tried contacting...
Mar 20, 2019 by Sachin sebastian
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