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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Pepperfry.com?
If you are not satisfied with Pepperfry.com, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Pepperfry.com and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Pepperfry.com
But before filing a complaint, you should
a. Contact the customer support of Pepperfry.com first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Pepperfry.com - Damaged product not fixed Closed
Got a slightly damaged sofa . It's been kept unassembled for the past * weeks. Customer support says that the manager will call back because only he can provide info. But never got that call . Past * * day's been following up ....
Aug 24, 2018 by Jayat Shankar
Pepperfry.com - Bunk bed delivered is hazardous for child Open
I ordered this bed from pepperfry , to my utter disappointment the bed has iron ladders and railings which are pretty thin (with rough edges) and it hurts the kid. Also there is no railing on the left side to hold and even the right railing is ...
Aug 20, 2018 by Shashank Shekhar
Pepperfry.com - Manufacturing Defect in product but not giving warranty benefit Open
I have purchased a queen size bed from Pepperfry.com (order ID:*********) on **th Nov **** with one year of warranty for manufacturing defects. Now, within * months only, on headboard ply has started bloating and upper layer of finishing has st...
Aug 20, 2018 by Rishi Kushwaha
Pepperfry.com - Order not confirmed and money deducted Open
They deduct my amount from my paytm wallet and my order is still pending....and saying that our gateway didn't received payment... First execitive says it will take ** hrs Second says **hrs And now third saying * days They dont take one se...
Jul 09, 2018 by Aman
Pepperfry.com - Very Bad Qaulity Product and Now deny service Open
Bought a Ren King Size Bed from pepperfry.com order number *********. Within * months of using the screws which connects the partition are not at its place and due to which the beds shape has been distorted. Initially they denied the return/ re...
Jul 08, 2018 by Abhinav Bishnoi
Pepperfry.com - Worst quality company denying return Open
I ordered a queen size bed on **.**.** when product was delivered to me it was of very worst quality.i requested them for return they simply denied that u should have checked it while ordering .how can anyone check quality of product online.aft...
Jul 07, 2018 by Ravi poraval
Pepperfry.com - No cancellation of order Closed
I ordered into the wrong address. I mailed their team within ** hours but they don't want to change the address. They are saying they want me to place a duplicate order to the current address and then they will cancel the initial order. I order...
Jul 03, 2018 by Anjali Lakra
Pepperfry.com - Bed broken under warranty Open
Hi, my bed was broken suddenly and Pepperfry are not being very helpful over the customer care. Please help ...
Jul 03, 2018 by Anurag Singh
Pepperfry.com - King Size bed not received, yet order status showing delivered Open
I had ordered a Stark King Size Bed with storage (by Hometown) thru pepperfry.com on **th of April. On **th of May, I got a call from both Hometown & pepperfry.com saying the bed will be delivered the next day. On **th May, I got a call from pe...
Jun 28, 2018 by Gullapalli Kalyan
Pepperfry.com - Pepperfry cancellation Closed
I had ordered a table last night. Within half an hour, I had dropped an email requesting cancellation. Today, I had a chat with two of their customer executives. One of them was extremely rude to me. "You should have thought before purchasing.....
Jun 27, 2018 by R S
Pepperfry.com - Product received not as per description or image on website Open
I ordered a king size bed from pepper fry.com - https://www.pepperfry.com/garren-king-size-bed-with-storage-in-wenge-color-by-home-*******.html?type=clip&pos=**:* As per attached image from the website, there is storage space under the bed w...
Jun 25, 2018 by Yohan John Thampi
Pepperfry.com - Product does not match described dimensions Open
I ordered for a "Stigen Solid Wood King Size Bed in Warm Chestnut Finish by Woodsworth" on *rd June ****. Order number Order No.*********. We were told that length of the bed is ** inches. However, actual length of the bed is ** inches. Afte...
Jun 23, 2018 by Rajshekar Kenchakkanavar
Writing this regarding the product which I purchased from Pepperfry with order no ********* which is completely different than what is showing in the picture. The carpet quality and spikes are also not correct. We escalated the same to the cus...
Jun 21, 2018 by yash jain
Pepperfry.com - Pepperfry Wardrobe repair unresolved Open
pepperfry order #- ********* bought a wardrobe (still under warranty till dec**) . i have spoken to pf customer care about *-* times regarding the same requesting for solution and fixing. as confirmed by their own carpenter who came to v...
Jun 11, 2018 by manasi agarwal
Pepperfry.com - Inappropiate product selling knowingly Open
My product was a bed ordered online from pepperfry India stated to be with side drawers and as well as storage but to my amazement it was having no planks beneath i am not able to store my goods as they will be in contact with moisture of the g...
May 30, 2018 by Partha Pratim deka
Pepperfry.com - Package Not Delivered Open
I have ordered a storage cabinet( manufactured by Nilkamal) on pepperfry.com (on **th April), the product is to be delivered between **th May to **th May. I have contacted Pepperfry and they told me that the tracking details are not available b...
May 19, 2018 by Kandula Shanthan
Pepperfry.com - Pepperfry — delivered damaged cushion fillers Open
I have made a order (order id : *********) in pepperfry for White Fibre Cushion Filler - Set of * on **th April **** and it got delivered on **th May ****. Besides, only one cushion was in good condition and remaining all damaged/pressed in set...
May 17, 2018 by Vasanth
Pepperfry.com - Product received is worst of quality Open
I had purchased a king size bed from pepperfry.com, which was delivered to me on *nd may, ****. Due to busy schedule I could not assemble it same day, I tried to assemble it on **.**.****, when I was trying to assemble it , I noticed that it ca...
May 12, 2018 by Deonarayan Chundawat
Pepperfry.com - Wrong dimensions Open
I have ordered an Queen size bed mentioned H**. * *W** *D**. * in December ****. Order number *********. It was used normal cotton bed. I bought a new queen size mattress of Curlon bond on may *th and it was not fitted in the bed. I re ...
May 06, 2018 by Shruthi Menon
Pepperfry.com - Pepperfry Scamming with their Warranty Open
Myself, suhas, i ordered the bed on *st of october **** and received in * weeks from pepperfry.com worth **, *** after discount with one year warranty. The bed was unstable ever since the installation as the entire bed is made of wooden planks ...
Apr 25, 2018 by Suhas D B
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Questions about Pepperfry.com
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How to contact Pepperfry.com?
What is Pepperfry.com office address?
TrendSutra Platform Services Pvt. Ltd.,
301, B Wing, Commercial Complex,
Kohinoor City, Kirol Road,
Off LBS Marg, Kurla (West),
Mumbai 400070
Pepperfry Limited
Pepperfry House, Next to UHDE House,
Opp. Cipla R&D Centre,
LBS Road, Vikhroli (West),
Mumbai – 400083,
Maharashtra.
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Who is the Owner / CEO of Pepperfry.com?
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