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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Pepperfry.com?
If you are not satisfied with Pepperfry.com, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Pepperfry.com and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Pepperfry.com
But before filing a complaint, you should
a. Contact the customer support of Pepperfry.com first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Pepperfry.com - Pathetic services delayed delivery unsupported customer care Open
On ** May ****, I placed an order on pepperfry.com website (one of the largest online stores for furniture shopping, supposedly) for * different products that include one study table with a chair, * sofa sets with one table, * chairs etc. which...
Jun 01, 2019 by Ashish Hans
Pepperfry.com - Unreasonable delay in product delivery and pathetic customer service Open
It's highly disappointing that such known online furniture store has unfulfilling service. It's been more than ** days that we ordered multiple products on Pepperfry while ordering we got the assurance to get delivery within a week. However, tw...
May 26, 2019 by Ashish Hans
Pepperfry.com - Refund not credited Open
It's been ** days of continuous follow-up and repeated calls to Pepperfry.com to get my own money. Pepperfry has eaten my money. I have not been refunded my money so far for cancellation of order (duplicate order), which was cancelled immediat...
May 22, 2019 by Shweta Singh
Pepperfry.com - Delivered damaged product and not accepting return Open
My order ********* with Pepperfry delivered * products. All three came damaged or broken or fake. I tried raising complaints. Only one product was accepted and two denied by Pepperfry saying we delivered quality products. Such pathetic arroga...
May 05, 2019 by Amit
Pepperfry.com - Package not delivered Open
I made payment of this order id-********* ** days ago but still, I have not received any update from Pepperfry side about my order. If I purchase any goods from Flipkart or Amazon then I will receive proper tracking id of same but I bought an o...
Apr 26, 2019 by Rishabh Upadhyay
Pepperfry.com - Bed broken within 5 months Open
Order no. ********* (Ren Queen Size Bed with Box Storage & Two Bedside Tables in Wenge Finish by Mintwud) is CH-******-****. The bed had been used gently for the past * months and It has broken in just * months of usage. It tells how bad the qu...
Apr 22, 2019 by Vinay
Pepperfry.com - Cheated by the company Open
I had used the APP** coupon on this order. With this I had to get **% off and **% cash back but while the payment was made full amount was deducted from my account. I did not get any off or cash back. Please initiate refund & cashback asap. Att...
Apr 18, 2019 by Syeda Javerya
Pepperfry.com - Provided wrong information on the product description Closed
Provided wrong information on the product description, when requested for an exchange they are not ready to take the request. The actual dimension of a King size mattress is ***** minimum. Pepperfry has mentioned ***** as King size which is act...
Apr 17, 2019 by Divya P
Pepperfry.com - Wrong and damaged product delivered Open
I had bought * single beds with storage from Pepperfry for my kids. The order number was *********. This order got delivered on **th March. While one of the units was okay and was assembled the second unit had * wrong / damaged planks delivered...
Apr 14, 2019 by Amit Jain
Pepperfry.com - Not able to cancel the order Open
My wife has placed the order for tea table from pepperfry.com but by mistake along with tea table, she has ordered the dining table which is already in cart. Now we are trying to cancel the order for the same from next minutes only. But the com...
Apr 10, 2019 by Dnyaneshwar Uttarwar
Pepperfry.com - Low quality product delivered Closed
We have recently moved to our new house. We order a few items from Pepperfry. Unfortunately, I have got low-quality product from Pepperfry due to which we are getting skin allergy and bad smell. We are unable to stay at the house....
Apr 05, 2019 by Harish V A
Pepperfry.com - Manufacturing defective item not exchanged or refunded Open
I ordered a wooden bench from pepperfry.com online after checking the item in their studio. The bench was delivered with several manufacturing defects. The back of the bench was crooked. The height on the right side was ** cm while the left sid...
Mar 27, 2019 by Radha
Pepperfry.com - Product not delivered Open
I placed the order for * sets of Crystal polycarbonate plastic chairs (*********). One set is delivered on time and the *nd set is past the delivery date. I placed an order on **th Feb, promised delivery date is **-**th Mar. I have been calling...
Mar 17, 2019 by S s Krishna prasad javvadi
Pepperfry.com - Delivery date misrepresent for an order Open
We placed the order today for a cupboard as the website said to shipment in * days. Once we completed the payment we were advised that the delivery will take more than a month. We spoke to customer care and after lengthy argument neither they h...
Mar 10, 2019 by Tejas Desai
Pepperfry.com - Product delivered with incorrect specifications Open
I have purchased a wardrobe costing **** from pepperfry.com. Nothing was mentioned in the description of the inner wood plates and back wood of the wardrobe. Only it was mentioned that the product will be of complete plywood and what I have rec...
Mar 10, 2019 by NOOR E MOHAMMAD SHAIK
Pepperfry.com - Received incorrect order Open
The product received as per their image advertised on the website is not what I have received. The texture as well colour varies from the image. You may refer to the attachment showing a side by side comparison of their online image and the act...
Mar 07, 2019 by Ashwin Nayanar
Pepperfry.com - Unable to cancel the duplicate order Closed
Mistakenly I and my wife ordered "Libra Two Door Shoe Rack in Walnut Finish" from PerpperFry.com, I wanted to cancel one item but they are not ready to help me. Why can't I cancel here they know my issue is genuine but still they are not helpi...
Mar 01, 2019 by PRAVEEN
Pepperfry.com - Low quality bean bags received Open
Dear Team Would like to highlight you something really important about the quality of the product on Pepperfry. I have ordered one bean bag. Order id is *********. When we receive the product it is really worse quality ( bean provided with bea...
Feb 26, 2019 by Manish khamkar
Pepperfry.com - Product not delivered Closed
Pepperfry has not delivered the product. Today is **th Feb, which is already passed the delivery timeline (*th Feb - **th Feb) they had given at the time of purchase, neither are they refunding. They are also not giving any clear information bu...
Feb 26, 2019 by Dhaneshwari K
Pepperfry.com - No option for return the product Closed
We have placed an order of a mattress and it got super delayed and it doesn't fit our requirement either. The size of the bed is not as expected its much bigger than the usual size. There is no proper response from the customer support, there i...
Feb 20, 2019 by Shabira Begum
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Questions about Pepperfry.com
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How to contact Pepperfry.com?
What is Pepperfry.com office address?
TrendSutra Platform Services Pvt. Ltd.,
301, B Wing, Commercial Complex,
Kohinoor City, Kirol Road,
Off LBS Marg, Kurla (West),
Mumbai 400070
Pepperfry Limited
Pepperfry House, Next to UHDE House,
Opp. Cipla R&D Centre,
LBS Road, Vikhroli (West),
Mumbai – 400083,
Maharashtra.
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