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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Pepperfry.com?
If you are not satisfied with Pepperfry.com, file a complaint now:
1. Go to "File a Complaint" form
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4. Get refund / replacement / damages from Pepperfry.com
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a. Contact the customer support of Pepperfry.com first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Pepperfry.com - Major description missed in Product Open
I have ordered a queen size bed from pepperfry. which mentioned as "Vienna Queen Size Bed with Storage in Wenge Finish". When I have rec'd the product this bed doesn't have storage, it doesn't have the platform below (its open) reached to peppe...
Sep 04, 2020 by Akhil Khare
Pepperfry.com - Order status unknown Open
The very first experience with Pepperfry (online) and for sure this has been really disappointing. I placed an order (order number *********) on **th August **** but the product is still NOT delivered to me, it was supposed to be delivered to ...
Sep 01, 2020 by Navdeep Kumar Jain
Pepperfry.com - Bad chair Open
Purchase Executive chair from pepperfry as per the description from website. The chair has serious design flaw. you cannot sit more than ** min, will get back and neck hurt. Raised complaint and their furniture guy came and agreed its is diffic...
Aug 26, 2020 by Sundeep Suggula
Pepperfry.com - Gst invoice Closed
I ordered offc furniture after making payment when I checked Invoice no gst mentioned but for reimbursement it is required. I tried cancel but it is not getting cancelled. My money is stuck. I need my money back into my source account....
Aug 14, 2020 by Sneha vohra
Pepperfry.com - Damaged product Closed
I have purchased beanbag from pepperfry.com. but the stitches are torn from some sites. I have filed a complaint for it. But return got rejected. Very bad and worst customer care service. ...
Jul 29, 2020 by Parth Pujara
Pepperfry.com - Incorrect Bean Bags delivered Open
I have received * small size bean bags with below details, Brand: https://www.pepperfry.com/classic-bean-bag-xl-size-in-tan-colour-with-beans-by-style-homez-*******.html?type=search&pos=*:*&searchterm=Classic%**XXL%**Bean%**Bag%**with%**Bea...
Jul 23, 2020 by Satyajit Chaure
Pepperfry.com - Money Deducted but order not placed Open
I placed an order on pepperfry on **th July , it included * products amounting ***** rupees. The amount was deducted from my account and sent to pepperfry , but at the site they are showing , payment not received and subsequently order got can...
Jul 12, 2020 by Aditya Archi
Pepperfry.com - Non delivery of floor lamp while shown delivered Closed
Hi I had placed an order for a Tripod floor Lamp from pepperfry on ** Apr ****( order no *********). Out of two items under this order one was delivered and duly communicated by pepperfry team and delivery boy but the second item is showing t...
Jul 04, 2020 by Abhishek Chaure
Pepperfry.com - Cancellation and refund required from Pepperfry Closed
Order number: *********. Order place for a dining set and tea table however due to panademic we all got stuck.In the first place if Pepper fry can deliver then they should not have taken the order.No post taking the order they are not respondin...
Jun 01, 2020 by Avantika Agarwal
Pepperfry.com - Pepper fry ignores to send Carpentar for my order Open
Hello Team, I purchased queen size bed from Pepperfry.com on **th October, **** and it was delivered to my address on December **, ****. It is the duty of the website to provide carpenter to fix the purchased bed but when I request from carpent...
May 23, 2020 by Saravanan D
Pepperfry.com - Package Not delivered Faulty Product Delivered Open
Placed order for an Ergonomic chair and Office table. They delivered the chair on *th, which was faulty one. Raised a concern and the executive was arguing to prove that the product is not faulty. Not sure how he can state it is great product ...
May 16, 2020 by Vivek
Pepperfry.com - Not cancelling the order Closed
I placed an order on pepperfry and now due to COVID ** related issues ,I want to cancel that order but pepperfry is not letting me cancel even though the order has not beem shipped yet....
May 12, 2020 by Shubhi Aggarwal
Pepperfry.com - Quality of Bed Open
poor quality bed,broke after * months gentle usage tried to explain to Pepperfry customer service but they are least bothered,...
Apr 18, 2020 by Kalyan varma
Pepperfry.com - Pepperfry is refunding money and Customers care is not helping They are very rude Open
I ordered a King size bed from Pepperfry.com on **th Feb ****, I raised a complained within * hour to cancelled the same due to wrong product description. I called them so many times but customer care executives are so rude. They are treating m...
Mar 12, 2020 by Pravin Kumar
Pepperfry.com - Item different from what shown on web Closed
I ordered a blue carpet from pepperfry. the blue they showed in pictures is very different from what was delivered. They are no acknowledging this and refused to accept returns. ...
Feb 24, 2020 by Anusha Singh
Pepperfry.com - Not receiving the replacement for the damaged product Closed
I ordered two chairs from Pepperfry. One of the chair was delivered in a damaged condition. I requested for the replacement. They denied to provide replacement but only return of the product. So, I requested to take both the chairs as retur...
Feb 23, 2020 by D Oza
Pepperfry.com - Sofa set delivered with lot of gaps and alignment issues Open
We have ordered "Haiden L-shaped sofa set from pepperfry.com and is delivered on '**-FEB-****'. After and installation, we see lot of variation with the product that is shown on website and what is got delivered. Mainly the stitching and align...
Feb 19, 2020 by Naveen Kumar
Pepperfry.com - Company initially agreed for replacement now back tracks Open
Order Sku id: *********-FM*******-P-WH**** Order SKU Product: Aramika Solid Wood Handcrafted Two Seater Sofa in Honey Oak Finish & Beige Upholstery by Mudramark This item was damaged shortly after installation and agreed to replace by pepperf...
Feb 15, 2020 by SAJEEV R
Pepperfry.com - Wong product delivery Closed
I bought a sofa and it has been delivered with wrong fabric and colour. Now they are saying they will not return or replace. ...
Feb 15, 2020 by Shalini Kumari
Pepperfry.com - No repolish replacement or refund for incorrect finish of the furniture Closed
We wanted wooden TV unit, so we visited PepperFry showroom at Kandivali West. We have seen finish / colour of Siramika Honey Oak Bar Unit and we found it matching with rest of my wooden furniture. We ordered Siramika Honey Oak TV Unit on **-Jan...
Feb 13, 2020 by Trividh Patel
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Questions about Pepperfry.com
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How to contact Pepperfry.com?
What is Pepperfry.com office address?
TrendSutra Platform Services Pvt. Ltd.,
301, B Wing, Commercial Complex,
Kohinoor City, Kirol Road,
Off LBS Marg, Kurla (West),
Mumbai 400070
Pepperfry Limited
Pepperfry House, Next to UHDE House,
Opp. Cipla R&D Centre,
LBS Road, Vikhroli (West),
Mumbai – 400083,
Maharashtra.
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