File a Complaint against OYO Rooms
Case Details
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against OYO Rooms?
If you are not satisfied with OYO Rooms, file a complaint now:
1. Go to "File a Complaint" form
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4. Get refund / replacement / damages from OYO Rooms
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a. Contact the customer support of OYO Rooms first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
OYO Rooms - Faced the horrific experience Closed
I’m one of Oyo Wizard Gold Members of Oyo. I have booked Oyo ***** room for **.**.** to **.**.** through your Oyo app for my newly wedded younger brother and his wife at Chandigarh. The said property has been chosen considering the pictures a...
Feb 23, 2019 by Nirav Acharya
OYO Rooms - Refund not applicable Closed
Booking Id Whet**** Booked by Vandana Pandya on Sat, ** Jan **** at **:** pm ist OYO **** The Shivaay Booked From: February **, **** - February **, **** Booking Amount: Rs**** I want to cancel my booking but the refundable amount is Rs *...
Feb 15, 2019 by VARNITA PANDYA
OYO Rooms - Room denied saying problem with online booking and money debited Open
I made booking for manor back water resort kumarakom via OYO app. first time i opted to make payment at hotel as i don't believe oyo and online transcation and i got booking confirmation and was aked by oyo to make payment at hotel .but the hot...
Feb 07, 2019 by joseph thampy
OYO Rooms - Refund request rejected Closed
Please find attached documents for reference....
Feb 06, 2019 by Sharda Dhara
OYO Rooms - Have to paid from my own hand even having enough oyo rupee Open
I have been using Oyo app for last years with ********** and ********** where the last one is wizarded member paying an additional charge. In both accounts, there is **** Oyo rupee which is ***% usable during booking. But when am tried to book ...
Feb 05, 2019 by Saran Dinesh P
OYO Rooms - Did not give me invoice and charged more Closed
I took a room at SGR residency near beml Mysore, this hotel is not listed on Oyo rooms but the board displays Oyo and the rooms are all Oyo themed, the hotel charged me **** for a non ac room and refused to give me any bill/invoice, when asked,...
Feb 05, 2019 by Vignesh
OYO Rooms - Refund for booking number BESI5489 Open
My booking number is BESI**** I checked in to this hotel Amritsar residency on GT road Amritsar on *feb at **pm after travelling ***-*** in bus. I was dead tired. And asked the oyo customer care to call the hotel and keep my room ready. I went...
Feb 03, 2019 by Vikas singh
They are refusing now to refund my money. While already they have mailed me on */*/**** that refund has been initiated. But now recv a call that not refunding your money....
Jan 24, 2019 by Rajeev Bharti
OYO Rooms - Cheating by Oyo Open
I booked a room for **th Jan I hotel Oyo maitri park, Chembur for over ****rs,for one night for me anfmy wife. What was shown in photos and actual were totally different. Then I asked for change They gave hotel Neelkamal their flagship hotel ag...
Jan 22, 2019 by Subray hegde
OYO Rooms - Refund Closed
I booked the hotel Punjab residency and when i checked in all the rooms were dirty. The room they gave me wasn't cleaned. Hairs were present on the bed. The washroom was totally dirty looked like it was a public washroom. Taps were broken and r...
Jan 19, 2019 by Vikas singh
OYO Rooms - Hotel denied the acceptance of booking through oyo Closed
I had booked a room in oyo jabalpur rooms,wardhamaan hotel.the hotel denied entry to my parent's at night **.the oyo accepted my request but the hotel denied entry to my parent's.then again my parents were sent to another hotel at *o clock at n...
Jan 18, 2019 by Vijay narayan gaur
OYO Rooms - OYO rooms - Accepting Online money but denying entry to rooms Closed
Hi, My Oyo booking ID is xcld ****, I went to stay in the Oyo ***** in Pondicherry on January **th, **** night. I paid online in advance for two rooms/* people. When I tried to check into my rooms at *PM, one of the two rooms was occupied by...
Jan 14, 2019 by Ramachandran Ganesh
OYO Rooms - Refund not received for Booking after cancellation Closed
series of events are as below : *. booking done at oyo , booking id : JVQT**** *. called oyo customer care the next day after booking for cancellation and the agent who received the call said that he has cancelled the booking and the entire a...
Jan 10, 2019 by Manish Jain
OYO Rooms - Leaking of Private Information Open
I have been staying at OYO hotels since the past three years of traveling or visiting abd the incident that I'm about to convey, has troubled me and has raised concerns. Two days back, I received a text from an unknown number, and on quest...
Jan 07, 2019 by Aditi Srivastava
OYO Rooms - Oyo refund not processed after 30 days Open
I have been cheated by oyo and they have fraudulently taken money from me and i did not get the service and left from the hotel. I paid **** Rs. i was told that they will refund and sent me emails. They have failed to do so. Its been more than ...
Jan 07, 2019 by Purusharth Mohan
OYO Rooms - Poor Service which resulted in mental torture Open
Took a tour Package-JAXF**** with Oyo Rooms and paid *****/-. Overall experience is bad, waste of money and time. This experience is caused by following issues *. Poor package planning: *We approached Oyo for a package and they provided * nig...
Jan 06, 2019 by Somala Sreenivasula Reddy
OYO Rooms - Even after 30 days no refund!!! Open
Hi.... I had a conference in Jaipur so i booked rooms via OYO rooms for * nights. For some reason i had to cancel the booking. I also got confirmation that your booking is cancelled and your amount of **** will be refunded in ** to ** working ...
Jan 04, 2019 by Vishwanath SE
OYO Rooms - Bad service and still not refunding the money Open
Extremely Pathetic service from Oyo, it was a nightmare to see an oyo room like this. We booked oyo ***** Home Sunnywoods cabin khalini. Pictures that were uploaded on oyo page are totally different which we found after reaching over there. It ...
Jan 01, 2019 by Sagar Vaish
My building caught fire at night. We were not allowed access to our home, hence I booked an Oyo room at night. I was with my parents both are senior citizen. Oyo confirmed my booking and I called hotel manager, he confirmed my booking too. I ha...
Dec 28, 2018 by Sonam Agarwal
OYO Rooms - Hotel Check-in denied and delay in shifting Closed
I had done booking for hotel room at Oyo **** Pithla Haveli, Jaisalmer * months back and booking I'd is Olga ****. Accordingly I had reached the Hotel with my wife and baby on ** Dec. at *:** pm. I had been informed by the Hotel manager that th...
Dec 26, 2018 by Bhawani Singh Yadav
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