File a Complaint against OYO Rooms
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The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
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iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
OYO Rooms - Refund Closed
We booked Himachal package with oyo and got the phone called from the company in Delhi hotel cannot provide you dinner for some reason. And they said we refund the dinner money ****/- for ** people to your account. But still we haven't get any ...
May 28, 2019 by Nisarg shingala
OYO Rooms - Sharing the worst experience we had with Oyo Open
We are completely upset with the poorest to poorest service provided to us by OYO. I want to gist the events happened in order to understand the agony we had undergone yesterday. We are ** members adult with * kids less than * years of age. Ou...
May 25, 2019 by ArunKumar Govindaraj
OYO Rooms - Stay problem in room Closed
Can you please make the check out time as ** hours. This system is too inconvenient. My father and I were travelling from Phagwara to Delhi. We booked an Oyo room and the next day our train was at *:** pm. We literally begged the owner of the h...
May 20, 2019 by Einjala sithara
OYO Rooms - Accommodation not provided as per fully prepaid booking Open
This is to bring to your notice an extremely harsh experience with Oyo rooms at Manali which I had to suffer through. I had booked a * BHK Oyo Home ***** under Booking ID: ACTL****(in name of Eshaan Gupta) for * May to ** May. However, to my su...
May 15, 2019 by Sahaj Phalorh
OYO Rooms - Denied check-in due to tariff issue Closed
I had booked Oyo Rooms RockWood Resort at Paonta Sahib for *th May **** to *th May ****. On *nd May **** when I reached the hotel travelling from Delhi to Paonta Sahib on *th May **** at *:** pm, manager at reception denied check-in stating the...
May 04, 2019 by Tanu Arora
OYO Rooms - Denied for the refund Open
I made a booking at OYO Rooms Collection O ***** Alreef Residency from *rd May **** till *th May ****. When asked for dinner the staff their rudely replied that they went reheat the food leftover from the morning and the food which was served w...
May 04, 2019 by Shyam Singh
OYO Rooms - Cashback not received Open
Booking Id:- VILF**** At the time of booking there was an offer going on the OYO App. The offer (Screenshot attached) was if I pay the full amount through UPI I will get ₹*** cashback within **th April **** to my linked bank account. But toda...
May 02, 2019 by Mohammad Tarif
OYO Rooms - Cheating in refunding the money Closed
The problem which I have faced by Oyo booking is that we have reached the hotel OYO ***** Varsha Boarding And Lodging, Manipal at *.** pm to visit KMC hospital Manipal. Afterwards, we have referred booking id UMNE****, which I have paid for one...
May 01, 2019 by BASKARA M
OYO Rooms - Check in denied Open
I had booked a room from Oyo Rooms application for three people on property Collection O ****, Mahipalpur, Delhi near airport and booking ID for the same was SUCT**** for the date **th April **** to **th April **** (* day). The booking was for ...
Apr 27, 2019 by Mantraraj Naik
OYO Rooms - Misused my Pan Card Open
I gave my pan card to create Oyo agent Id but their manager Mr Saukat and Mr Prashanth had created another id without my knowledge and given it to someone else. This is illegal and If it gets misused my name will come. I have contacted with Oyo...
Apr 25, 2019 by Kalyan Banerjee
OYO Rooms - Hotel doesn't exist Open
At Bhopal, I booked Oyo Rooms for * nights in OYO at Hotel Aditya Regency. Prepaid it via online mode ****. I have been harassed by this incident where I had booked a hotel in Bhopal and couldn't locate the property. I tried by entering the ...
Apr 17, 2019 by Md Zakwan
OYO Rooms - Paid full money but stayed only for 15 minutes Open
I checked into Day Inn Oyo Room Chennai on *rd April in Chennai (ID ZOVT****). The hotel and the room nowhere close to the image and reviews that were put on OYO. The staff was unruly and fearing my life I checked out within ** minutes. The un...
Apr 11, 2019 by Vivek Thomas
OYO Rooms - Misbehaviour by the manager Open
The Manager of Palar residency misbehaved with me and my father. I have mentioned to him that I am a patient of cardiology and came to Vellore for treatment. I trusted Oyo service but that hotel manager's behaviour changed the perception of min...
Apr 10, 2019 by Anustha Singh
OYO Rooms - Denied accommodation in spite of booking Open
Please refer the attached booking confirmation received from their end. However, while the guest checked in for stay he was denied the accommodation by their corporate team. Worse was the way their local representative Mr Lokeshwaran responde...
Apr 09, 2019 by MANOJ KUMAR
OYO Rooms - Wrong room given Open
Its the second time Oyo has cheated me and I had to leave the room the very moment I checked in. They show really good rooms online and made me pay in advance and they gave me a third classroom worst than slums. The room I got was used and ther...
Mar 31, 2019 by Jose michael
OYO Rooms - Cheated by the company Open
I booked a hotel in Vrindavan for my elder parents via ref #BYAK****. The booking was done on **-** days earlier in advance. When they checked in the hotel, they say that the hotel was closed for a long time because of renovation. Still, Oyo is...
Mar 18, 2019 by Anant Kumar Mittal
OYO Rooms - Booking not upheld and poor customer service Open
Booking id: tvyo**** Timeline of events: *. Oct *st **** (*-month prior travel). Booking made on Oyo rooms and paid fully for the property “Oyo ***** ps grand” at Port Blair, Andaman and Nicobar islands for * nights from December **th, ...
Mar 18, 2019 by Nikhil Mascarenhas
OYO Rooms - Refund not initiated yet Open
Mr Rahul Kumar (Rahulkumarr. Tm@oyorooms.com) who is from the sales department of Oyo had contacted me regarding getting a room in Varanasi. I had then mentioned I wanted a room which was a couple friendly and also close to the temple. So I boo...
Mar 09, 2019 by Abhinay
OYO Rooms - Refund not received Open
Never expected an odd and pathetic behaviour from Oyo rooms. I was checked in hotel Manasa on **th/**th of Dec ****, though I gave complete information to the hotel guys they denied to provide the breakfast to my family. Apart he charged the am...
Feb 28, 2019 by Ramesh Babu
OYO Rooms - Hotel booking refund not paid Open
Oyo Room service failed to refund me Rs **** which was paid on **th December ****. My booking ID-OPEZ****. I several times call them and they hold call for ** minutes and promised to pay in * to ** working days. I have their email copies also....
Feb 27, 2019 by BHAGIRATH SHUKLA
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