File a Complaint against OYO Rooms
Case Details
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against OYO Rooms?
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b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
OYO Rooms - Oyo did not return to me, I accidentally booked the hotel for August 22 on August 23. Open
Oyo did not return to me, I had booked the oyo ***** hotel sky on August **. Which was booked for a previous date. But refunds have not come so far. I had mail that you would get a refund in *-** working days. Today is ** days. This is mail Hi...
Sep 07, 2018 by Vinod kumar
oyo has been the worst decision of the biggest day of my life - My Wedding. I had multiple bookings through oyo for my guests to make sure all of them are placed in the same hotel and things are smooth. For the checkin time of **pm, my guest...
Sep 03, 2018 by Ananya Shaik
OYO Rooms - GST Invoice not provided Open
Even after * times requesting they are sending only payment receipts. Neither the hotel nor OYO is sending me Gst Invoice. Further, the hotel is asking me to come down again to their place to collect invoice. As per gst act and rules, no gst r...
Aug 24, 2018 by Roshan Agarwal
OYO Rooms - Refund Closed
Booking id KHMC ****.booking id .** .**.****.money not refund yet ...
Aug 21, 2018 by Arsalan
OYO Rooms - Noise Pollution from one of your rented rooms Closed
The colony in which this flat belongs is a residential area with a lot of elderly people. The said flat has been playing loud music for the last * hours and it will probably go on late after **pm the permitable time for which loud music can be ...
Aug 18, 2018 by Neha Advani
OYO Rooms - Refund related issues Closed
I had a booking cancellation made on **th July, ****. Booking reference is KHMC**** Till date, I haven't received the refund amount of Rs. **** which is pending for more than * weeks now. I also called the Oyo helpdesk twice. The guest servi...
Aug 17, 2018 by Arsalan aziz
consumer complaints logo menuSubmit ComplaintSearch Home iconHome Question iconQuestions FAQFAQ Search search Account Messages Notifications Complaints Sign out © **** Consumer Complaints Forum If you have any constructive tho...
Aug 11, 2018 by JITIN KASHWANI
OYO Rooms - Booking not successful at OYO Open
I was trying to make a booking from your app for OYO **** and paying via Paytm, On paytm side money, **** rs got deducted for the booking (Screenshot attached) and oyo order number was generated successfully, But booking was not successful and...
Aug 09, 2018 by Sukhmanpreet Singh
OYO Rooms - Hotel rooms was denied even after payment Open
I did the booking for one of the Oyo room in New Delhi, payment was also made through online but after reaching to the hotel manager mentioned that he notified the Oyo for not accepting the booking. We didn’t received any information regardin...
Aug 08, 2018 by Priyanshu Goel
OYO Rooms - Deficiency in services Open
My booking id is KAOW**** booked at **:** today I.e. ** Aug **** online through my web browser at agra cantt railway station. The property reflected on window was charging Rs ****/- excluding breakfast and down towards it was check box for add...
Aug 05, 2018 by SHIVA ANAND
OYO Rooms - Not giving my refund Closed
I had called to book a hotel for * night with OYO Rooms at * am and spoke with an agent to do so. She said that I will have to check with the property about early check in and gave me an option with Gaurav Residency in Kharadi for Rs ****. She ...
Jul 26, 2018 by Natasha Chaudhary
OYO Rooms - Wrong Description and Misguiding to Customers Open
I stayed at Mumbai from** to ** July **** and my Booking ID : VSGP****, I booked a hotel room from Oyo but my stay was worst ever, I didn't get the room **% even as shown to me in pics in Oyo app, even room was not clean, even there are too man...
Jul 23, 2018 by Sourabh bansal
OYO Rooms - Oyo denied checking. Open
I booked a room for * adults. they denied check in as * females and * male for check in. While booking the clearly mentioned couples are welcomed. ...
Jul 17, 2018 by jatin lala
OYO Rooms - Oyo not refunding my money rs.19521 Open
Hi Guys,i booked oyo **th june and cancel on **th June but till now they are not refunding my money.. i continusoly calling them and now they hold call in customer support and never speak...
Jul 17, 2018 by Sahil Chhabra
OYO Rooms - Booking cancelled without intimation and discussion Closed
Had done a confirmed booking and paid around * k for room booking at Tanisha Guest house Goa through OYO Booking cancelled and replaced with an alternate hotel ** k away. Surprisingly we got this message after we had arrived at Goa. On our a...
Jul 15, 2018 by Vaishali Sethi
OYO Rooms - Deceived us by providing false information Closed
My name is Prashant Nangia. Sir we have booked three special rooms in Hotel Rich Inn(shirafpur chowk opposite Sangam Cinema, near bus stand,Amritsar) I through OYO room services. They have told us that we are providing you the rooms for **** af...
Jul 05, 2018 by Prashant Nangia
OYO Rooms - Rooms not provided Open
I had booked my room with Oyo when I was going on my vacation to goa and once I almost reached the property I got a call saying my room is cancelled and they suggested me another room so I went to that room they denied to give me a room and sai...
Jul 03, 2018 by Deyon paul
OYO Rooms - Refund Open
i booked Oyo room on ** may **** but had to cancel it for some reasons on **st may ****. since then I am exchanging emails with oyo personal and it has been told to me twice that it will be refunded.but has not been done...
Jun 27, 2018 by Gaurav sharotri
OYO Rooms - Refund Open
I booked an OYO room on **th of may **** but had to cancel it for some reasons on **st may ****. Since then it has been more than a month several emails two promises from Oyo Personal of refunding but not doing and making excuses. ...
Jun 27, 2018 by Gaurav sharotri
OYO Rooms - Oyo Rooms humiliate us and spoil our holiday, mood and left us unwell Closed
I made booking through oyo on **th May **** in oyo ***** palm residency in mount abu, amounting **** paying in advance through booking id XRGB****, I also confirmed my booking over phone from both oyo and hotel, when i reached to the hotel, hot...
Jun 22, 2018 by Lav Jain
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