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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
Oyo - Deny in check in and money not refunded even after defined TAT Open
I have to visit Bhubaneshwar on **th May **** along with family. I have booked hotel Trumiph Inn through Oyo prior * month from the date of visit and paid all amount in advance. When we reached at site property manager deny for check-in and sai...
May 26, 2019 by Amitesh Sharma
Oyo - No refund against cancellation Open
I had gone through the cancellation policy before making payment. It was showing that cancellation can be done before **th May **** to get the refund. After making the payment I got a confirmation mail from OYO. But it was shown that no refund ...
May 26, 2019 by Manoj M N
Oyo - Refund not received Open
I have booked a room from OYO when I reached the place I'm unable to locate the property, whereas called ** times to their customer care but they haven't provided any solution. Also not even received the refund for amount Rs ****/- booked on **...
May 25, 2019 by Hemant Singh
Oyo - Oyo room's did not provide room Open
I have booked OYO Room at * pm on **th by booking ID - MJNT **** to Oyo ***** Savoy Guest House. When I reached the hotel I was told that rooms are not available. Then I asked for help from the hotel. They did not help. I tried to Oyo but was ...
May 24, 2019 by Akshat Gupta
Oyo - Paid for gold membership Open
I just upgraded my Oyo wizard membership from blue to gold by paying *** rupees but they are not showing me that. Also, the wizard still on blue and the company guys in customer care told they don't know and all. I paid for that and I am having...
May 23, 2019 by Harshath Kumar
Oyo - OYO not providing GST bills Closed
I have been travelling since **th April **** regarding official work. I have booked different hotels via ** different bookings. I have provided GST details in advance before booking the hotel. But I have received a GST bill for none. OYO provid...
May 23, 2019 by Ankit Singh
Oyo - Payment not refunded Open
I checked in to OYO Room **** on **th of April. I made a payment of Rs. *** at the hotel reception in cash. Room number allotted to me was ***, the room was in very poor condition as the fan was not working properly and AC was also very weak. I...
May 23, 2019 by Aditya
Oyo - Invoice or bill not find Open
Bill not received from Oyo and hotel. Customer care, not responding. Many times call to customer care. Very bad service from Oyo....
May 23, 2019 by Shakti singh
Oyo - Hotel booking cancelled payment not refunded Open
Oyo home ***** heritage stay Ooty was booked on **/**/**** for **** rupees and same was cancelled within ** hours but they are not processing refund also they are taking ** per cent booking amount. Booking reference number AGLU**** and when enq...
May 22, 2019 by Nithindas K
Oyo - Security amount not refunded Closed
Accommodation vacated on *-May-**. The refund should have been processed by **-May-**, but it's still not processed....
May 21, 2019 by Rohan Gupta
Oyo - False picture of hotel at oyo Closed
BOOKING ID: BQSG**** The pictures shown are completely different from the room which I have been provided. I booked a room for my parents and they were taken aback after seeing that room which is completely different from shown in the picture...
May 20, 2019 by Ashu
Oyo - Irresponsible behaviour and financial mental harassment Closed
*. We booked a hotel in Kapashera, a *X room quite spacious and pleasant to look at a week prior to the actual booking date. The hotel was situated at a distance of **-** km from the place we reside in ( booked it because it was extremely beaut...
May 18, 2019 by Yash Kumar
Oyo - Someone used my email id for booking room in different state Closed
Someone used my email for booking hotel in OYO. God knows I tried calling customer care emailed them, messaged them on facebook but of no use. Such bad customer care service. Now I don't know what I should do. I don't want any problems that mig...
May 18, 2019 by ASHISH BHARDWAJ
Oyo - Poor facility by Oyo room service Open
I booked * AC deluxe room stay in Srikalahasti but very dirty poor facility. Not able to meet the very basic cleaned facility room....
May 17, 2019 by Senthil Kumar
Oyo - Refund not initiated Open
I was leaving for Manali from Dehradun. I booked through OYO for the check-in time of **-** for night time with hotel Neelgiri. When I got there the hotel said that there is no booking for us. We were denied there but though there was no paymen...
May 17, 2019 by Abhay Negi
Oyo - OYO booked a holiday (Thailand) and not providing bills against the amount I paid Open
Sent multiple emails asking bills but not getting any response. I feel they are hiding this from income tax. ...
May 16, 2019 by DHANANJAY KUMAR
Oyo - Denied room at 3 am Closed
I already booked through Oyo. They called and said the booking has happened but the hotel denied to give the room to me at * am in Nellore. I need compensation for how much I suffer. I didn't get a proper solution from Oyo. The messages detail...
May 16, 2019 by Anoop
Oyo - Overcharged by the hotel Closed
We stayed at Oyo ***** Sanman Regency, Mysore on the **th of May to the **th of May **** and occupied * rooms. Booking was done under the name Prasad Khade, booking ID SFCP****. We were charged **** INR for each room for * night and **** INR in...
May 15, 2019 by Prasad Khade
Oyo - Denying to refund after taking double payment Closed
I prepaid my hotel booking for my family to avoid any inconvenience. But at the hotel staff said they don't honour Oyo payment. I called Oyo executive they said to pay at the hotel the money will be refunded. Whenever I called they said refund ...
May 15, 2019 by SHUBHAM RAJ
Before check-in, I confirmed about early check-in and was advised it will around ***-***. However, I was charged ****₹ and they took my payment twice and not responding to my complaint. ...
May 14, 2019 by Shikha Singh
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Questions about Oyo
Ask questions about Oyo and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Oyo?
093139 31393
What is Oyo office address?
Plot number:224, Ranka Group Building, F C I Godown Main Rd, Krishna Reddy Industrial Estate, Dooravani Nagar, Bengaluru, Karnataka.
ORAVEL STAYS LIMITED
Ground Floor-001, MAURYANSH ELANZA,
SHYAMAL CROSS ROAD, NEAR PAREKH HOSPITAL, SATELITE, AHMEDABAD - 380015
Gujarat.
OYO Hotels and Homes Pvt. Ltd.
D-188, Sec 51,
Gautam Budh Nagar,
Noida, Uttar Pradesh - 201301
What is Oyo customer care email?
join@oyorooms.com
Where to find Oyo discount coupons?
Who is the Owner / CEO of Oyo?
Ritesh Agrawal
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