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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against ontheshop in?
If you are not satisfied with ontheshop in, file a complaint now:
1. Go to "File a Complaint" form
2. Choose ontheshop in and write your complaint in detail
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a. Contact the customer support of ontheshop in first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
ontheshop in - Defective torn Sarees receivedSeller not responding Closed
I ordered two sarees from https://ontheshop.in/ website on *thSept **** . However both sarees were torn and defective and the seller doesnt respond now.I was duped for RS ****/- Payment method was Cash on delivery (cod) — Rs. *,***.** Orde...
Oct 28, 2020 by Krupali
ontheshop in - Package not delivered Closed
Ordered a saree... payment confirmed...no other information received till date...called to the customer care number...they r asking the details of my bank as my order is cancelled....but I didn't get any information regarding this.. ...
Sep 19, 2020 by Chandni Dara
ontheshop in - Received different saree Closed
I had ordered saree from ontheshop.in but a different saree has come.. and now there is no option for return / refund. The site is also not working anymore...
Sep 16, 2020 by Harsika Sancheti
ontheshop in - Package not delivered Closed
I have not received any communication or the package of sarees I ordered from Ontheshop.in Please help ...
Sep 10, 2020 by Pallavi Dasgupta
ontheshop in - Delivered wrong Saree Closed
They have delivered wrong Saree and took money Rs.*** COD.. Later I saw and called them to ask for refund, they started all bank details such as debit card number, cvv, otp etc... It's a big fraud company... I suggest no one should buy from...
Sep 03, 2020 by Priyanka
ontheshop in - Saree disgusting people Closed
ordered a saree but i was sent a piece of cloth which is not even worth a *** rupees....
Sep 03, 2020 by Ranjana Prithviraj Patil
ontheshop in - Wrong low quality production ordered Closed
This website is a fraudulent which tries to fool consumers by showing stolen saree pictures from different websites and make them pay for the product. Customer service isn’t reliable. I ordered a saree from Ontheshop and what I received is ...
Sep 03, 2020 by Chetana S
ontheshop in - Fake company Closed
I ordered an indigo color saree, I received a bad quality green color saree and I mailed them to resolve the same. They did not reply and also tried to call them. Still he tried to ask my personal details including my cvv of my debit card and ...
Sep 02, 2020 by Sara
ontheshop in - Received substandard and different saree than ordered Closed
I had ordered a saree from ontheshop .in but i received a saree totally different and of substandard quality. They haven't given refund or exchange details on their website. The phone number provided on the package is always switched off. Pleas...
Sep 02, 2020 by Pratima Ghodke
ontheshop in - Wrong substandard Product delivered of less quantity Closed
I had ordered * sarees from ontheshop.in on ** th August ( Order#**** ) that are - *. Great indigo blue colour linen saree with orange colour heavy cotton blouse *. Apple red colour plain linen saree and golden plain border with cream colour...
Sep 01, 2020 by Samar Ganguly
ontheshop in - Paid for 2 sarees purchased from ontheshop Closed
They are delivering the sarees nor are they willing to reverse the payment...
Aug 31, 2020 by Neena Dsouza
ontheshop in - Wrong delivery Closed
I have ordered black silk saree as shown in website order no .**** but I have received very sub standard quality saree and that to absolutely wrong saree that no where matches to what I have order . I am highly disappointed with the services an...
Aug 31, 2020 by Priyanka Ratra
ontheshop in - Package not delivered Closed
Ordered a saree for *** and from then there is no update. My order no is #****. I didn't made id while purchasing directly submitted billing address and shipping address. Kindly resolve my problem. ...
Aug 28, 2020 by Anjali Tiwari
ontheshop in - Wrong product sent Closed
Mocha brown colour design border plain linen saree with white colour blouse quantity * ordered from https://ontheshop.in.....order number #****. Was ordered....wherein in packet of courier green color fabric found....
Aug 27, 2020 by Rajashri jadhav
ontheshop in - Delivered a wrong product not acknowledge Closed
Ordered frome the website.. ontheshop.in They delivered completely wrong product and when I raised the issue by mailing them..no acknowledgment from their end. ...
Aug 27, 2020 by Harshada Sawant
ontheshop in - Sent a low quality wrong product Closed
I ordered a saree from the website www.ontheshop.in which was a beautiful blue printed saree and I received a low quality navy blue saree. the contact number given is fake and there isn't any customer care or return policy on the site. also whe...
Aug 26, 2020 by Komal Marathe
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